I have looked up their Canadian Postal code and came up with several mining companies and this one listed :
Address: 422 Richards Street City: Vancouver Province: British Columbia, CA Postal Code: V6B 2Z4
TheNetworkHub.com....172-422 Richards Street Vancouver is a common internet office rental area. For a fee and a table with a computer you get a location, access to a private board room, email addy, a general reception area and business services. Look up the website. It is not an optical lab but possibly a front for someone who wishes to conduct business under an assumed identity. What is probably happening is #1...someone if fronting our favorite laboratory...#2...it is our favorite lab in hiding....#3 someone has made contacts with optical labs and run orders that they receive thru this website to the various labs and then ships the goods to you. It is possibly someone with some optical knowledge, who possibly does not have the lab equipment but sees a possible way to look like a lab and still make money. 1-866-938-1119 is the telephone for Godaddy.com 24/7 service.
Definitly something to be carefull with until more information is forthcoming.
I did order two single vison poly ar lenses from them. Paid with Paypal (For protection) and recieved the jobs about a week later. The lenses were well done and correct. I was not dissatisfied and my clients were pleased. Unfortunately until they get their game togeather, there will be no more orders.
Slow week? What's the witch hunt for?
Just trying to find out who we're dealing with.
Would you deal with this company at this point?
Regards,
Golfnorth
Here you can get the tracking numbers from ICS:
http://www.icscourier.ca/default.aspx
Last edited by Chris Ryser; 04-27-2014 at 12:01 PM.
ICS is invoking Privacy Policy regarding this company.
The website registration address is in an office building in Vancouver. If ICS is under privacy policy to withold the senders retourn address, they have been forced to do so by somebody that has more say than you and me together.
I have had to sign some non disclosure documents at some point, for some large company using some of my products,
not to reveal that they are using it and for what. For extra protection it is sold under another name and through a distributor, to make it harder to trace back for their own employees.
The origin goes back to 1987 with ups and downs in quantities over the years, for the last few years there has been mostly ups again.
Looks like a similar case with ICS this time, they can not talk about it because they do not want to loose an important account.
Just as we all expected, the BIG E chameleon strikes again.
My thoughts exactly.
Since we are not affiliated with a particular brand of lenses or coatings, we are officially retracting an earlier post, posted on OptiBoard mentioning some of our products are made and processed by Essilor Canada.
We stand by our commitment to offer high quality lenses and coatings at best possible prices.
I wonder why...
I searched the yellow pages of Vancouver at: http://yahoo.yellowpages.ca/search/s...ish%20Columbia
But found all the optical labs with the exception of "Uncut Express" also I can mot locate any website with that name.
its certainly a nice simple software interface and easy to use. Who makes this type of software ?
It's a pretty straight forward web site, running on a no frills basis, with straight forward policies laid out and explained in simple terms. As all of you have heard the expression before " you can have any two of the following three things: Price, Quality, Service, so pick two "
It would seem that the owner has set it up to run simply with no accounts receivables, and no full service lab expenses like answering phone calls and not providing free re-do's . You can't have cheap prices and full service. Its a bare bones operation designed to lower costs and the web site says exactly that.
What is the complaint ?
What's not being delivered according to the terms expressed in the web site ?
The Product Delivery terms on their web site say that you own it once they deliver it to the shipping company, which at the moment is I.C.S. After that point you are subject to the carriers rules and regs. Uncutexpress' web site says that normal delivery, subject to product availability, is 1 to 7 days.
Does this mean that if uncutexpress ships your order next day to ICS (at which point you own it) that they have fulfilled their promise of "free next day shipping" ?
Perhaps uncutexpress could say something at this point, to clarify their promise.
The words "shipping" , "delivery" and "receipt" of product have seperate definitions.
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