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Thread: "EyeMed Policies" Patients MUST sign BEFORE order is placed...

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    Compulsive Truthteller OptiBoard Gold Supporter Uncle Fester's Avatar
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    "EyeMed Policies" Patients MUST sign BEFORE order is placed...

    EyeMed haters PLEASE DISREGARD WE KNOW HOW YOU FEEL!!!

    Bottom of page 2

    -Documentation and Communications of Policies:
    Eye Med recommends you make members aware of these remake policies in writing prior to purchase decision to avoid member dissatisfaction. In the event of a complaint investigation, EyeMed will support the provider when he or she has supporting documentation that the member was informed of the refund, return and remake policy before the member made the decision to purchase the eyewear. Refund, return and remake policies stated on receipts are not considered sufficient supporting documentation as receipts are provided after the purchase decision.-

    So if you do not have a signed acknowledgment before the order is submitted and 1 second after it is submitted the patient wants to change something or cancel you are on the hook for all lab charges as a private pay situation.
    Last edited by Uncle Fester; 02-04-2014 at 04:42 PM.

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    Master OptiBoarder OptiBoard Silver Supporter
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    Is this rhetorical.

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    Been back on eyemed for 2 years and this or anything close to it has yet to happen. We did have 1 complaint about the thickness on a POLY lens but the patient didn't want to pay out for thinner material so EyeMed let it slide.

    Seems like I have better things to worry about.

  4. #4
    What's up? drk's Avatar
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    Remember who the bulk of the EyeMed providers are...

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    Compulsive Truthteller OptiBoard Gold Supporter Uncle Fester's Avatar
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    We got bit back in December when a patient cancelled a few minutes after we submitted.

    Ouch!

    Since then we've emphasized that when we submit there is no turning back but it looks like if the patient complains to EM and you don't have the signature on file you are screwed.

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    Quote Originally Posted by drk View Post
    Remember who the bulk of the EyeMed providers are...

    Touche, sir!

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