"We are experiencing high volume, due to popular demand, so your jobs will be late."

I have an idea, VSP: Don't steer "VSP Choice" jobs to about only four regional labs.

Then contract labs can use their excess capacity, and VSP members will get their jobs on time.

When you consolidate all the jobs into few mega-labs, it only takes a few mishaps or bad local weather to disable a whole lot of work.

Ever heard of diversification of risk? Guess not.


I realize VSP is trying to sell plans for less, and it's competitive in the vision care plan marketplace, but one has to realize that by centralizing something, yes, the efficiency and economy of scale goes up, but there are major risks in doing so, as well.

I think, in the future, we're going to realize this concept, whether it applies to government, business, or information technology: there's a better way than centralizing everything.