Originally Posted by
optilady1
The sad part, they work really well, if there is a competent person taking the measurements. But it's not just about pushing buttons, its about analyzing the data received. Example: Just saturday an associate of mine sold two pairs of glasses, and we take two separate measurements, i.e., pictures for each pair. One pair was fairly decent (i can pull up the photos in my store so I can beat people if I need to for crappy measurements), the other was COMPLETELY different. Pd's on one were 29/29. The other, 32/26!!!!!!!!
Now, why the lab even made the glasses that way is a whole other can of beans, I'm not gonna go there, but I mean seriously, what kind of moron doesn't notice this? I'll tell you. Not a moron. I person who doesn't understand the process, doesn't really truly care, and a person with (gasp) 13 years experience "selling" glasses. This is inexcusable.
And this is why we as brick and mortar optical businesses are grappling to stay in business against online. My one colleague just ruined business for the 5 other private practices in my immediate surroundings because if "______'s" can't make my glasses right, and they are the biggest chain out there, then I should just order my progressives online".
Facepalm!!!!!!!!
I have tried so hard to make my one little corner of the optical chain world the best it can possibly be. I am currently the only LO on staff, except for a piece of paper that fills in for me once a week so I can have a day off (my location is only open 6 days), and I have (patting myself on back) tried really hard to create a independent environment for my patients in our store. But I'm one person, and on a day when we sell 30 pairs, I can't catch everything. It's so dang frustrating. But I actually love my little location, it's the only gig I can have right now for various reasons, so I keep plugging along.
Anddddd, end rant. (sorry, haven't done that in a while)
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