I have a customer after two years of wearing her glasses has all of a sudden developed problems with her eyeglasses. She keeps coming in for adjustments every second day saying they are not feeling good, they are to tight, they are leaving marks. I have adjusted them several times. During the process she told my staff that she went elsewhere and the professional told her that she was fit incorrectly and that there was no way he was going to touch them. He told her that even though the fram appears to fit properly her head is wider in the back so this was not a good fit. The eyewear fits perfectly fine (if it was improperly fit we would fix it). I don't know what to do. She has her benefits that kick in this month-- I am confused. This client has never had issues with the eyewear until recently. Any thoughts? My client appears that she has put on more weight and that may be one reason why it is snug around her temples (I did loosen it.) I am concerned that the frame is going to break after so many adjustments. HOw do i deal with this??? Any adjustment I do is not right. I have even left it the same to see if she notices. She comes in again with oh i think its to tight now. THe other professional told her that it was to small I believe-- I can assure you that it is not to small.
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