Ok, so I'm sitting getting fitted for my new pair of flattops and readers, and this grump old man comes in...
"Hi Mr. (so-and-so)! What can we do for you today."
"I picked up my glasses yesterday and I can't see a damn thing through them. These aren't mine. I want my glasses!!"
"Oh, no! Well, let me pull your file and let's see what's going on."
She pull Mr. (so-and-so)'s file, takes his glasses and puts them on the lensometer and checks both lenses. Holds them up to the light, then pops them into the ultrasonic cleaner for a minute or so. Rinses them, dries them, and pops them back in the lensometer.
"Ok, I'll be back in just a moment."
She takes them into the back room. I can see partially into the back room, and she's chatting with one of the technicians, the glasses just twirling in her fingers.
She comes back into the fitting area, has Mr. (so-and-so) sit down and fits the glasses. She tweaks the nose pads a bit, and adjusts a temple slightly.
"There you go! I think these will be much better."
"Why thank you!! These are much better. Did they mix up the lenses?"
"Yes, they did. But I squared them away and it won't happen again."
After he left, she winked at me and said "He's got an old case that's full of gunk and we do this at least once a month."
Kudo's for keeping cool, but why not just comp the guy a new case?
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Originally Posted by NCspecs
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