Assistant Manager, Retail, Full-Time (Palm Beach Gardens, FL)

Do you want to be part of a global brand that focuses on the leading eyewear trends, cutting edge optics, and vision wellness?

Work for THE Optical Retail Brand that helps customers look and see their best.

LensCrafters, the world's leading optical retail brand, is building success by delivering the most sought-after frame brands, state-of- the-art lens technology and a legendary customer experience. We value passion, progress, being personal and being straightforward. These values serve as our guidelines to create an environment where everybody wins, including our communities. Our OneSight program, an initiative that provides eyewear to those in need, is just one way we're involved. Enjoy all the excitement and rewards of LensCrafters!

POSITION:
Retail Manager (assistant to store manager), LensCrafters, Palm Beach Gardens Mall, Full Time


MAJOR DUTIES AND RESPONSIBILITIES:
*Leads stores associates to deliver the brand story and customer experience through performance management.
*Establishes clear team objectives and individual goals.
*Creates a positive culture linked to the corporate culture; identifies what motivates each individual and directs conversations and actions appropriately.
*Recruits and selects brand-right Associates; is always on the lookout for promising individuals and cultivates relationships with them.
*Delivers the top key results by inspiring associates to provide the customer experience through developing associate competence and knowledge; and analyzing store financial data.
*Demonstrates sound judgment in anticipating challenges, problem solving, and seeking the right resources to resolve issues. Reports all appropriate information to Store General Manager.
*Ensures all Associates are appropriately trained to delight every customer.
*Engages every customer that enters the store.
*Asks questions to uncover the reason for the customer's visit. Recommends products and services that would serve the customer.
*Is attentive to details; reviews prescriptions and identifies special and complex needs. Assists the customer in selecting frames and lenses that are best suited for their lifestyle, prescription and price needs.
*Performs work accurately and thoroughly despite time pressure and customer volume.
*Assists in identifying situations involving unsatisfied customers and acts quickly for resolution.
*Strives to achieve all store metrics, our Customer Experience Indicators.
*Takes time to help the customers and other retail associates in answering questions.
*Shows patience and courtesy with all customers; tracks down answers to unfamiliar questions or products.
*Works with other retail associates in developing their knowledge and skill regarding product and store processes. Addresses performance issues or problems with an associate in addition to bringing them to the attention of Management.
*Has responsibility as a store key holder
*Establishes a store culture that embraces diversity and maximizes the learnings from a diverse team
*Shows initiative in keeping the displays and inventory clean, attractive and organized. Informs store General Manager of potential safety opportunities and demonstrates safe work practices.

KNOWLEDGE AND SKILLS
*Enthusiastic personality
*Strong communication and listening skills
*Strong basic math skills (addition, subtraction, multiplication, division)
*Awareness of current fashion trends
*Strong inter-personal skills (friendly, caring, patient). Leadership and teamwork
*Sales skills
*Familiarity with computers and calculators

EDUCATION/EXPERIENCE
Previous Retail Management experience a MUST
High School Graduate


WORKING CONDITIONS
*Job duties require walking or standing for most of the day.
*Job duties require bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items around store.
*MUST have Flexible availability, including evenings and weekends.

LensCrafters provides extensive on the job training and a competitive compensation package!!

PLEASE EMAIL YOUR RESUME FOR CONSIDERATION: Eyewonder828@yahoo.com