I've been given the task to come up with an idea for giving our pt.s something "extra" that makes them feel like, "wow", noone else ever did or does that for me since i've been getting glasses... we currently already hand write a thank you note to all patients who make a purchase, free refills on all bottles of cleaner "ever" purchased from us as well as free cleaning clothes....any ideas to take us to the next level?
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