You know me better than that; I am in the luxury business and we do not let cheap, complaining crazy people make us change our core philosophy of win/win! If every transaction is not going to end in a win/win, we do not do it.
The lady could not even show she purchased them from me or could we find her record, she did not even buy it from me. I have sold 8 frames in the past month that where over $3,000.00 each and I guarantee none of those clients would ever bring in a bag of beads and sand telling me to give me 1/2 the money back after a few years!
I cannot deal with a consumer in a manner in which I personally would never do or condone in my personal life, so yes the lady is upset
and she can tell all her friends what poor service levels we offer.
By the way, we just had our best month ever by doing it the Eyetopian way of win/win so we will continue to not allow cheap crazy folks to cause us to venture to a lose/win scenario. It does not work for me or my business model.
Craig
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