This women comes in yesterday with a bag of parts from a eyeglass chain; tells us she bought it 2 years ago and it broke. She wants it replaced or fixed at n/c.
We look it up in the computer and it does not exist! They leave it for me to deal with today.

I get a call first thing this morning and she is demanding the manager; I ask who she is and how can I help her, after telling me 5 times she needs to speak to the manager I tell her I am the owner. She proceeds to tell me that she paid $30 for the cord 2 years ago- we cannot find in the computer at all- and the last one she bought lasted 8 years, so I should give her back $15.

I told her she was goofy and she insisted that since we are a high-end shop we should stand behind the cord and give her her money back.

I feel better now.