Hello
I just wanted some feedback on how everyone here deals with unhappy clients while there are other potential clients in the store or patients just picking up their eye glasses.
Do you take them and seat them in the back away from the front or take them outside the store. I know when someone has a complaint other customers expand their ears to listen on.
Sometimes this can be a very tough situation and you have to be very careful what you say because potential buyers might loose confidence in you even though it maybe just a picky or aggressive customer.
Your thoughts
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