Why are some people crazy!!!!
Pt: I need to get the refund on my frame.
Coworker: (after investigating), well, your new frame cost more than the one you exchanged, so actually, we upgraded you at no charge.
Pt: NO, I looked online, and this same frame is between $50 and $100 less than you charge, so I want my money back.
Combined thought's of all optical staff: GO JUMP OFF A CLIFF YOU %^$#**&^ @#^*&!!!!!!!
Another reason for un-bundling services from products.
Why are some people crazy!!!!
Because we were born this way!
From "Serial" (1980) a movie ahead of its time and one of my fav's starring Martin Mull-
Stokely: In an insane society, the sane man must appear insane.
Harvey Holroyd: Whered you get that?
Stokely: Star Trek. [leaves the room]
Harvey Holroyd: [to himself] God, I miss that show.
Have a patient right now who has been impossible to satisfy regarding her contact lenses. She is unhappy with the doc, the staff, the service, the lenses, the store hours, the carpet in the foyer, you name it. She has complained to corporate who are demanding an explanation. The first thing that came to mind is that "This one is simply nuts" but upon further inspection of her file I find she is an attorney. That explains a lot.
Then she should have bought the frame on-line!! Idiots!! @$%***#@!
so Optilady, how'd it turn out? You got rid of her right?!
Put "PITA" on er file!!asap
Originally Posted by eyechick1969
No, she is coming back in with her 'paper work', that shows that we are idiots who don't know what we are talking about. I can't wait for her to come in. She basically wants us to price match.
NOT! WT Freak? No one in there right mind would price match with an onliner! I will never try to compete with online or warehouse Optical..... Get your pad out & have a nice break down for her. Frame price + your consultation fee + measurements + adjustments + cost of storefront viewing (verses online pics). Yup, that should make it all about even to what you likely charged her.
I would consider a price match with another local comparable independently owned shop.
urgh! what a biznatch!
Last edited by eyechick1969; 05-18-2012 at 02:13 PM.
I would give her a SLAP CHOP and tell her to BEAT IT!!!
ok, I hope it's ok to say I think I just peed myself! That's awesome! I need that link!!!!!!!!!! You made my day!
ummm, did you by any chance ever have anything to do with a tv show that revolved around the 70's? Just had to ask. Sorries!
You must own the company or something cause you so sold me on that slapper thing!
I am firmly convinced that the upper middle class is horrible at teaching manners to their children.
These people come in with a ridiculous sense of entitlement and then argue and try to talk down to the professionals that are actually capable of solving problems.
I don't get paid enough to be someone's psychologist...
New policy-
Refund of on line price difference cheerfully made less 2x difference "return fee"!
I am so sure you have a great method to your madness, but can you please translate or give an example?
You could tell her what the Russian said.
Ok, Is this like a knock knock joke? What did the Russian say?
Well, there you have it. Any reasonable optical would have replaced any offensive carpet in the foyer!!!
A man went to an eye specialist to get his eyes tested and asked, "Doctor, will I be able to read after wearing glasses?"
"Yes, of course," said the doctor, "why not!"
"Oh! How nice it would be," said the patient with joy, "I have been illiterate for so long."
heeheeWell, there you have it. Any reasonable optical would have replaced any offensive carpet in the foyer!!!
+1
youn want an answer straight from the DSM IV Tr??????
"Coimhéad fearg fhear na foighde"
Refund her money. Remove lenses and give them to the patient. She can order the frame online and then mount and adjust all by herself. Or she can bring it back to you and pay a nice fee to have the work done. Her choice.
We don't generally have too many online people at our office. We give them the standard speech about buying unregulated medical devices over the internet, and then explain that we can't service any product that we cannot guarantee. Most pepole have chosen not to purchase online.
2X= 2 times.
We will refund a frames costs difference even if bought on line subject to a refund fee which is twice as much as the refund.
Peggy?
Science is a way of trying not to fool yourself. - Richard P. Feynman
Experience is the hardest teacher. She gives the test before the lesson.
Didn't want to put this on the open board but the Russian said: "Tough S***ski."
Chip
About the same as Peggy,
http://www.squidoo.com/peggy-commercials
although Fester's "Refund of on line price difference cheerfully made less 2x difference "return fee"!" is the gold standard.
Science is a way of trying not to fool yourself. - Richard P. Feynman
Experience is the hardest teacher. She gives the test before the lesson.
This definitely needs to get filed under crazy. My patient just tried to steal my calculator! I need a vacation with lots of alcohol.
What the what?
I'm Andrew Hamm and I approve this message.
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