Trudi Charest - ABO - RO
tcharest@jobs4ecps.ca or tcharest@totalfocusinc.ca
Calgary, AB
1-403-279-0509
www.totalfocusinc.ca
www.jobs4ecps.ca
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Trudi Charest is currently the Director of Training, HR & Events at Eye Recommend. She is also President of Total Focus Training & Consulting Business specializing in assisting Optometry Practices with their frontline business as well as Canada's first online recruitment website for Eye Care Professionals – JOBS 4 ECP’S - www.jobs4ecps.ca . She is well known throughout the industry for her fun and interactive training sessions. Trudi has an extensive optical background starting with her +20 years working for one of Canada's largest Optical Chains as a Corporate Trainer to Territory Management with Bausch & Lomb as well as Clinical Consulting with Optos North America.
Trudi is a Licensed Optician and has a Human Resource Management Certificate from the University Of Calgary. Through her working knowledge of the industry she is able to design and deliver training programs that improve individual and team performance in all facets of the business.

Keynote & Breakout Sessions: Patient Retention In Today's Market, PSS! Patient Selling Systems, PSS! Patient Service Standards, Maximizing Profitability, Building Better Relationships, Delivering Exceptional Customer Service, Maximizing Opportunity in Your Practice, Maximizing Opportunity in Contact Lenses, Hiring Great Employees, Coaching For Higher Performance, Selling More Sunglasses, Relationship Selling, Retail Eyecare & The New Normal and more! Trudi can customize or develop around any topic.

Trudi speaks all over North America. In 2011 Trudi spoke for Ontario Opticians Association, Canadian Optometrists Association, Saskatchewan Optometrists Association, Vision Canada for Canadian Opticians Association, Vision Expo West, Nova Scotia Optometrists Association as well as several Eye Recommend Training Events.