What phrases that customers come up with annoy you?
My big ones are
"frameless" (so.. they just float in mid-air? Man, the guy with the patent for that must be working on the hovercar now.)
"no-line trifocal" (I have no idea why "no-line bifocal" doesn't bother me, I even use it myself [to avoid the 'I wanted progressives, you know, that turn dark outside! and you gave me clear no-line bifocals!' situation])
"eye test" (I'd like to inform you that I got a A on mine!)
"It's a doctor's change and since you have to do them over anyway, we need to change the seg ht and design."
Lemme guess, the "doctor's change" is +0.25 OS and/or 5 degrees cyl?Originally Posted by CuriousCat
"I want the free glasses"
"stigmatisms", "scratch proof", "unbreakable-twisty frames"
A lack of planning on your part DOES NOT constitute an emergency on mine!
I dislike the term no-line bifocal and never use it. I will say no line progressive sometimes. I think it's funny that patients don't realize that their no-line bifocals and no-line trifocals are the same thing.
Scratch proof and unbreakable frames make me want to roll my eyes! But I don't.
Yup, and they think we don't know what happened. It's the lab version of "they were sitting untouched on the nightstand."
"Legs" that go over the ear. Here they also refer to temples as "hootenannies"
DragonlensmanWV N.A.O.L.
"There is nothing patriotic about hating your government or pretending you can hate your government but love your country."
I don't have an appointment but I was just in the neighborhood and needed some soulution. But while I'm here can you check and polish my contact lenses.
Chip
I know you are busy seeing a patient making an artificial eye but I just need a glasses adjustment. Then after you stop what you are doing and have adjusted the glasses, the patient pulls out four more pair from her purse and says: "Can you do these too while I'm here.
Chip
Is the girl here?
Doesn't bother me when it's an 80 year old guy, but from the 40 year old woman, it's like nails on a chalk board.
Me; " What phone number would you like to be contacted at?"
Client; " Oh, call me any time. After lunch is good."
Me; I'll make a note of that...What number would you like me to call you?"
Client; " Oh, my phone number!"
I don't know if this would be considered an irritating term, but 7 out of 10 people answer with something along these lines...Anything but the phone number!
I've heard temples be called "arms" and "legs!" When I lived in Wisconsin, everyone called them "bows." I corrected them all.
I've had many conversations explaining noline bifocals/trifocals/multifocals.
Optilady1 gave a great example, too. Please.
It really bugs me when the patient sits down and says something like "I'm going to be your worst patient," or "I seriously hate wearing glasses." Nobody is twisting your arm to sit here and let me HELP you. Oh, and I bristle up when someone starts cussing at me, or calling their glasses "the damn things." I don't appreciate it, and I let them know right up front that there's no need for swearing at me. Thankfully, that doesn't happen too often.
How about when they ask if the glasses are guaranteed (not to break, scratch, get lost)? There's no guarantee of anything, but there is a waranty.
It's nice to be important, but it's more important to be nice.
Can you replace my nose guard?
Sorry, I'm not interested in playing on your football team.
Wesley S. Scott, MBA, MIS, ABOM, NCLE-AC, LDO - SC & GA
“As our circle of knowledge expands, so does the circumference of darkness surrounding it.” -Albert Einstein
Actually I think "Bows" is a correct term for them in the U.K. A little antiquated (Perhaps from when "Riding Bow" temples were more common) but correct.
Chip
How about this? They can say whatever the heck they want as long as they don't plunk down in front of me, wearing perfume. It doesn't matter what it is, I can't take it. A little bath and body works fruity smell is ok, but I gotta tell ya ladies, Chanel No 5 smells like old lady, no matter what you look like. At this very moment I'm in stink land, big time. Like, gag me.
Amen! But I don't like hearing it from anyone. I am nearly 30 years old and educated, I'm not your housemaid. I will answer to my first name or Optician but not "Girl".
I hate the whiny, self-depreciating, "Gawwwwd, I look awwwwful in glasses. Can you help meeee?"
Pick out glasses yes. Your crap self-esteem, however, not so much. I typically say, "Well I'm sorry you have that perception, are we ready to look at frames today or do you want to wait until you are in a better mood?" this usually lets people know I'm not going to cater to their whiny attitude without sounding too exasperated.
"Strictly speaking, there are no enlightened beings; only enlightened activity." -Shunryu Suzuki
LOVE IT!!!!! Now come and visit me and tell that to me every morning when I'm getting dressed.
Patients who tell you how much of a hurry they are in when you are preforming a free service without an appointment.
Chip
You ask: "What's the lowest line you can read." After a minite or two of wiggling around, blinking, etc, the patient asks: "Do you mean Clearly."
Or says: "Just give me some time to get focused." Guess they are turning a dial or something.
Or better yet: "The patient tells you what he can see with his head turned 25 degrees from the chart."
I want to tell them so bad: "I just want to know what you can see looking straight ahead right off the bat. No interest whatsoever in what you can figure out in 10 minites."
Chip
I hate it when they call me doctor. "No, I'm not a doctor, I'm an optician.
Two minutes later, it's doctor all over again.
I hate it when suppliers call me doctor. I can remember when doctors didn't order optical supplies. So I just tell them: "I'm not a doctor, I'm an honest man."
Chip
I kind of understand why they call them that: the temples sometimes "bow" out and around their head. Wisconsinites also call a water fountain a "bubbler" and end their sentances with prepositions ("I'm going to the store, you want to go with?"). It's just a regional thing. o_O
I can only correctly identify Elizabeth Arden's Red Door, and I HATE it!!
Can I use this?? =^D
It's nice to be important, but it's more important to be nice.
It's just great when a patient is perusing the frames...clearly they're not excited about shellout out a few hundred bucks or more for new glasses...try on several frames and eventually come up with one that get the high praise of "well...these aren't horrible".
I smell a little more Jean Nate here outside of Philly.
I think that all of the cheesesteaks affect their sense of smell.
And why do they feel the need to BATHE in that poison?
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