We are selling out of our Costa Del Mar shades and that's it. For years I have been unhappy about their two for one exchange policy, which they insist on even when they make an error. I was the sent the wrong color, then had to take two to reorder the correct color. The error was theirs, yet I suffered for it. Still we continued because the styles were selling and the technology is excellent. A few days ago I was meeting with my rep to place an order. I have a frame that is defective. The eyewire snapped on a zyl frame as the rx lens was inserted. I expected the frame to be listed on a return sheet and order a replacement. I was told that I would have to pay the 14.00 handling fee and send it directly to their repair department. Then they would decide if it's defective and possibly replace the frame. This is the same process that you go through as a consumer. The rep told me that she did not have the power to authorize an exchange despite her 12 years with the company. I do not expect to, and will not, pay one cent to replace merchandise that never left my store and broke during mounting.(except shipping). These conditions are different than any other frame company we deal with. Therefore, we choose not to operate under these uncomfortable policies. Good luck to you as you go forward with the "kind" folks at Costa Del Mar.
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