Right, you buy it with the half you saved.
Right, you buy it with the half you saved.
"I have a credit on my account for some contacts I returned. Can you call over to *insert big box retailer here* and tell them so I can use the credit there?"
"You'll never believe this, but someone left this case AND the glasses on my mom's lawn, so I thought I'd use them for my new rx."
Not a teenager, but an older lady with 5 carats of diamonds on her hands.
Do you guys honor Lenscrafters' warranty?
DragonlensmanWV N.A.O.L.
"There is nothing patriotic about hating your government or pretending you can hate your government but love your country."
Had a patient come in to get a repair and he left to go to another dr's appt. He came right back in and asked if we had a loaner pair while he was gone. I gave him a pair of readers from our cat. surg. kits, but I mean really, do we look like a car dealership?
Maybe we do! From his point of view, we offer deep discounts on products, buy one get one half off and the like, we advertise lowball unrealistic prices only to try to upsell "unneeded options" afterward. We can never quote a price for "how much is a pair of glasses?" over the phone. Some of us even have a credit department.
Wesley S. Scott, MBA, MIS, ABOM, NCLE-AC, LDO - SC & GA
“As our circle of knowledge expands, so does the circumference of darkness surrounding it.” -Albert Einstein
In the day's before implants we used to keep lots of +2.50 readers for loaner use so the patients (elderly ones were often lookng for an excuse to give up during adaptation) wouldn't say: "I didn't wear them because I couldn't read." Of course there was money in contacts back then.
Chip
Maybe we do! From his point of view, we offer deep discounts on products, buy one get one half off and the like, we advertise lowball unrealistic prices only to try to upsell "unneeded options" afterward. We can never quote a price for "how much is a pair of glasses?" over the phone. Some of us even have a credit department.[/QUOTE]
+1
Customer plucks a pair of sunglasses off frame board, tries them on, takes off and looks at tag, and then summons me over (while I'm clearly assisting another).
" $299? Is that the real price? They're just sunglasses. "
"I'm glad you asked. No, that's the fake price we're hoping the idiot public will pay us, but you're much too savvy. Those are 110% off because they're 'just' sunglasses. "
"No thanks. But take MY business card- I specialize in full price carpet/installation, you should remodel."
Love it!
"Does insurance cover loss?"
It's not *that* kind of insurance.
"What about my warranty?"
Do you really expect that we warrant the glasses against you losing them? How will you prove they were lost/stolen? File a police report?
"Other places warrant against loss"
No they don't.
"Why should I have to pay for another pair?"
Are you really this stupid?
Wesley S. Scott, MBA, MIS, ABOM, NCLE-AC, LDO - SC & GA
“As our circle of knowledge expands, so does the circumference of darkness surrounding it.” -Albert Einstein
I had a lady who broke a discontinued Valentino frame, who thinks that safilo should buy her a new pair of glasses. Where does the entitlement attitude come from? She kept saying, what am I supposed to do? I felt like saying, you buy a new pair you jerk! Of course this is the same lady who wanted to exchange her clear vision core frame for anything else she wanted regardless of cost because she had already spent so much.
Where does the entitlement attitude come from?
I believe it comes courtesy of Walmart!!!!!!!!!!!
Actually I think the entitlement mentality came from Franklin Delano Rosevelt. Further strengthened by Lendon Baines Johnson and all subsequent members of the DNC.
Chip
Baloney. Entitlement mentality came from glasses being offered to the masses. Prior to big box, they had to behave themselves, save up, and buy their glasses at an optical where they don't have toilet paper in aisle 8. Shoppers wave their membership cards aroud like it's a magic talisman: "I pay to shop in this store and I demand the red carper be rolled out whenever I walk in."
Just happened today, lady walked in and asked me if she could get a no line bifocal without the lines
CLASSIC
"Oh, I didn't know you sell glasses."
No, we're a ******* bagel shop.
Lights on, people browsing. Me: appropriately attired, with identifying name badge. "Are you open?" Yes. "Do you work here?" Sigh. I'll bet you have insurance that I can look up too...
Wesley S. Scott, MBA, MIS, ABOM, NCLE-AC, LDO - SC & GA
“As our circle of knowledge expands, so does the circumference of darkness surrounding it.” -Albert Einstein
One day I was writing up an order with a pt. Had another waiting because I was by myself at the time. A man wandered in and interrupted us, boisterously proclaiming: "I need my glasses cleaned!" -and then holding them out between the lady and myself.
"Yes sir, I'll take care of that for you. If you'll just sit right down there, I'll be with you as soon as I finish helping this person and the one waiting in line behind her. It may be a half hour or more, so if you don't want to wait, you can leave them here and come back later, or you can open that box of pre-moistened wipes and take care of it yourself." What goes through my mind is: "do you want me to brush your teeth and wipe your butt too?" (Do people go into the dentist or the proctologist with that attitude?)
Yes, I could have ignored his rudeness and put him ahead of the people with manners, but I feel that only enables rude helpless jerks to be even more rude and helpless. The customer is not always right, and this fellow wasn't even a customer (ray-ban frames, which we don't carry)!
He cleaned them, and left. As he walked out, both of the ladies went on about how rude the guy was.
Wesley S. Scott, MBA, MIS, ABOM, NCLE-AC, LDO - SC & GA
“As our circle of knowledge expands, so does the circumference of darkness surrounding it.” -Albert Einstein
"Here's my prescription and there are the glasses I want. Can you do it fast? I have frozen food in my cart."
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