Greetings,
I am the manager of an office in Austin, Tx. We are in a 'buying-group' that has used Essilor Laboratories for the better part of 15 years. Our agreement is coming to an end in a few months and the Board is going to take a vote on whether to continue our arrangement with Essilor or go with Hoya. Obviously money is playing a part of this but I am not willing to sacrifice quality and the customer service I have received for this many years for a paltry few dollars.
So I have come to you all to hear about your experience if you have used Hoya. If you have used both I would love to hear a comparison. I will relay the information gathered here to the Board. Thank you so much for your time.
How is there turnaround time on average (include all jobs)?
How is there customer service?
How is the quality of their progressive lenses (from Summit to ID)?
Any other thoughts?
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