We used to use both, but have since dropped Hoya. Our experience with Hoya Dallas was a nightmare. Breakages with no notification. Problems that sat on someones desk for more than a week with no notification. Then there is their policy of not even looking at a job until they get the frame. (VSP job where the frame was signed for on one day and not entered into their system for another 4 days. Then 4 days later they tell us there is a problem. 7 working days and no one has even pulled blanks!) Hoya San Diego is a good lab, but we just decided that they were more problems than they were worth.
If you are here in Austin we have a new rep that they brought in from West Texas. The one's we used to have were good, but one was moved to key accounts and the other one quit to work for a different lab. Kind of made me wonder. I honestly don't know anything about the new rep either good or bad!
Good luck to you!!
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