Just curious as to how you guys deal with customers who come into your store, use up your staff's time, try on your stock...only to then ask you for the model details to purchase them online.
We sometime do the obvious of just giving our store codes out (customers will ask, "is this the model and colour number?"), others will actually have the nerve to ring up while they are infront of the computer, ask for the code, because the one we gave them was not the right one to find online.
Personally, I lack tact and have been known to put customers in their place by saying "No, we don't give store codes out sorry, as we have no affiliation with the internet sales. Our staff, stock and time, that you have used to try those glasses on, are not there for you to buy them online. if you wish to purchase those glasses you can from us, using our code." (I have also been a bit more...*ahem* "dry" with my response...)
What have your responses been when customers are using your shop as a fitting room to buy online or else where?
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