Originally Posted by
Mizikal
I had a patient come in today and buy a pair of sunglasses. He had been wearing a pair of brown polarized lenses for ten years.I recommended the same thing but he wanted to go with a cheaper lens so we went with a plastic lens with a brown 3 tint. I told him the difference and told him I did not think he would be happy. I even offered to go outside so he could see the difference and he told me he didn't want to hear about polarized lenses any more. I would normally not be to overly concerned as I know he will hate them in the first 60 days and return them under warranty and pay the difference and get the polarized. I don't like remaking lenses especially when it the customers fault I have to remake them.The real problem is his RX is going to be expired in less then 30 days. I just know how that will go.He will get his money back and never come back or he will pay for an exam.
What do you do when you are working with a patient and you know it is going to end badly. I know this guy will come in the week after his rx expires and he will think it is my fault.I did the only thing I could do and write what I told him in the order notes. What would you have done?
Bookmarks