How to deal with this rep?

[gogetter]

OK so we have been trying to get ahold of our Ray Ban rep. Left messages over past 2 months and not 1 single call back! Were down to 10 pieces and need to get up to 50 (yes i will be speaking to the dr. about removing them).

So i called my rep Mark Nickson (sorry if im not supposed to give names) AGAIN! AND no answer. then they gave me the Disctrict managers # Connie Martin (sorry again) and of course NO ANSWER AND now theyre telling me theres no one else i can call to complain about the SERVICE AND NO RETURN CALLS.

so does someone in fact have a # for someone higher up in the food chain?

:angry::angry::angry:

[DragonLensmanWV]

So, explain why you need them, since they don't need you.

[pezfaerie]

We were told by luxottica that they aren't sending out reps anymore and if we want their product to order on line. Buh Bye Lux.

[eyeguy21]

What is it with the Luxottica reps? We have the same trouble. At least you got a response. We have two of them. It's hit or miss if they show up for appointments or show up on time for them when they do bother to show up. Most of our locations want to drop or severely reduce the Lux stock we have but the decision isn't left to the individual dispensaries - Pity.

[Fezz]

You all are getting what you deserve!

:cheers::cheers::cheers:

[AngeHamm]

Only 10 left? That should be quite easy to sell through while you replace the line with some brand with a company that actually supports it.

[pezfaerie]

You all are getting what you deserve!

:cheers::cheers::cheers:

mmmm....pie ;)

[Chris Ryser]

mmmm....pie ;)

No problem they can get them now at Costco for less.

[pezfaerie]

No problem they can get them now at Costco for less.

eeeeewwww....I think I just threw up a little...lol

[sharpstick777]

I think its been since the late '90's that the warnings about Luxottica started going out... people predicted this would happen years ago. Luxottica was made by the independant practictioner... then they forgot that. Why does any of us still offer their frames? Ray-ban is the only line they actually improved so I understand the sympathy there... and there is no one else that has the selection of metal wraps they do. But when there service falls below that of Oakley you know deeper problems lurk.

[lovemysunglasses]

I'm not at all suprised. With Luxottica being the "BIG" frame supplier to ALL most all the local chain stores, they really don't need private practice business. They can make all the $$$$ they need to, and not even walk in the doors of private practice. A few months ago, I was called by one of thier reps, I did consider having them bring the line in. Then I thought about where in my area the consumers can go and buy Ray Ban for 1/2 or less the cost I can sell it for. I want my boards to be filled with quality product from companies that will work with me and also will not be over populated in the chain stores. Good Luck!! FYI in case your not aware of this, Luxottica in the near future, will have the rights to the "COACH" brand... scary!!

[Johns]

We were told by luxottica that they aren't sending out reps anymore and if we want their product to order on line.

Why not, that's where most of your customers are buying them.

Your job is finished (ECPs in general). It was your job to act as a show room, and educate the consumer. They are now educated, and Lux now has a distribution channel that does not include you.

Congratulation minions!

[MarySue]

Why not, that's where most of your customers are buying them.

Your job is finished (ECPs in general). It was your job to act as a show room, and educate the consumer. They are now educated, and Lux now has a distribution channel that does not include you.

Congratulation minions!

You need Ray Ban - one of the only quality "American Made" frames in its day, it has a mistique and folklore attached. In the day when these frames were made in America, the quality was superb. You can still buy the "old originals" and I'd suggest you switch to this tactic - instead of buying the Luxottica knock offs.

Have a look at http://silverliningopticians.com/ make contact, and see if they can give you supply, or recommend a supplier for the originals. Otherwise, buy comparables - like Anne et Valentin, or Claire Goldsmith www.anneetvalentin.com; or http://www.clairegoldsmith.com/ or the original Goldsmith - OLIVER.

Personally, I like my clients to stock things that the eyewear giants can't get. www.kirkoriginals.com is another quality maker - or www.dilem.fr

Find a replacement and quit chasing the dragon!

Good luck

[Johns]

You need Ray Ban - one of the only quality "American Made" frames in its day, it has a mistique and folklore attached. In the day when these frames were made in America, the quality was superb. You can still buy the "old originals" and I'd suggest you switch to this tactic - instead of buying the Luxottica knock offs.

Have a look at http://silverliningopticians.com/ make contact, and see if they can give you supply, or recommend a supplier for the originals. Otherwise, buy comparables - like Anne et Valentin, or Claire Goldsmith www.anneetvalentin.com; or http://www.clairegoldsmith.com/ or the original Goldsmith - OLIVER.

Personally, I like my clients to stock things that the eyewear giants can't get. www.kirkoriginals.com is another quality maker - or www.dilem.fr

Find a replacement and quit chasing the dragon!

Good luck

Yeah, you've got to love those American made RayBan wraps! (No such thing.)

A "niche market" is a niche market for a reason.

[MarySue]

Yeah, you've got to love those American made RayBan wraps! (No such thing.)

A "niche market" is a niche market for a reason.

Eplain what a "niche market" in optics is ... you've peaked my curiosity.

And FYI - Ray Ban was originally made in the USA - you're probably WAY too young to remember, because I'm almost too young to remember and I'm ancient according to the grandkids.

:cheers:

[Johns]

Eplain what a "niche market" in optics is ... you've peaked my curiosity.

Have a look at http://silverliningopticians.com/ ? I've been there. I was there for about 10 minutes, saw about 15 other people come and go, and none of us bought anything.Yes, they sell products that are hard to find, but by the same token, are not sought after except by a small (extremely small) segment of the market. Yes, they command a high dollar, but I'm sure they are not more than a handful of their Carrera suns @ $995 a piece. That is a niche. Plus, they are located in NY city, where you have the luxury of having access to a pretty good chunk of population.

And FYI - Ray Ban was originally made in the USA - you're probably WAY too young to remember, because I'm almost too young to remember and I'm ancient according to the grandkids.

:cheers:

Most of us know (and many of us were around to remember that) RayBan was once made in the US. The only slight problem is that the styles that were made in the US are far from what is being asked for today. (wraps,blades, three pc mounts) When your 30 something shopper comes in looking for RayBan, having a deep stock of Clubmasters usually won't be enough to make the sale...

[Chris Ryser]

You need Ray Ban - one of the only quality "American Made" frames in its day, it has a mistique and folklore attached. In the day when these frames were made in America, the quality was superb. You can still buy the "old originals" and I'd suggest you switch to this tactic - instead of buying the Luxottica knock offs.

Ray-Ban is a manufacturer of sunglasses, founded in 1937 by Bausch & Lomb.[1] They were introduced for the United States Army Air Corps.[2] In 1999, Bausch & Lomb sold the brand to the Italian Luxottica Group for a reported $640 million.[3]
Ray-Bans were created in 1937. Some years earlier, Lieutenant John MacCready returned from a balloon flying adventure and complained that the sun had permanently damaged his eyes. He contacted Bausch & Lomb asking them to create sunglasses that would provide protection and also look elegant. On May 7, 1937,



Bausch & Lomb took out the patent.[4] The prototype, known as Anti-Glare, had an extremely light frame weighing 150 grams. They were made of gold-plated metal with green lenses made of mineral glass to filter out infrared and ultraviolet rays. Pilots in the United States Army Air Corps immediately adopted the sunglasses.[4] The Ray-Ban Aviator became a well-known style of sunglasses when General Douglas MacArthur landed on the beach in the Philippines in World War II, and photographers snapped several pictures of him wearing them.[4]

[MarySue]

Ray-Ban is a manufacturer of sunglasses, founded in 1937 by Bausch & Lomb.[1] They were introduced for the United States Army Air Corps.[2] In 1999, Bausch & Lomb sold the brand to the Italian Luxottica Group for a reported $640 million.[3]
Ray-Bans were created in 1937. Some years earlier, Lieutenant John MacCready returned from a balloon flying adventure and complained that the sun had permanently damaged his eyes. He contacted Bausch & Lomb asking them to create sunglasses that would provide protection and also look elegant. On May 7, 1937,



Bausch & Lomb took out the patent.[4] The prototype, known as Anti-Glare, had an extremely light frame weighing 150 grams. They were made of gold-plated metal with green lenses made of mineral glass to filter out infrared and ultraviolet rays. Pilots in the United States Army Air Corps immediately adopted the sunglasses.[4] The Ray-Ban Aviator became a well-known style of sunglasses when General Douglas MacArthur landed on the beach in the Philippines in World War II, and photographers snapped several pictures of him wearing them.[4]

So cool.:cheers: it seems though, that Luxottica has had their hands on the brand FOREVER, who knew it was just over a decade ago - thanks Chris

[DragonLensmanWV]

Gee, Johns, How's it feel to be young again?:bbg:

[Johns]

[QUOTE=DragonLensmanWV;367130]Gee, Johns, How's it feel to be young again?:bbg:[/QUOT


Ahhh yes! Those were the days!:bbg:

Now... it's off to the Craft room to make some toilet paper covers out of yarn, pipe cleaners, and whatever else the Activities Director brings with her today!

[DragonLensmanWV]

Watch out for those sharp ends of the pipe cleaners. Don't want to stress your immune system with an infection!:finger:






:cheers:

[Ammo]

I have to say, our Ray Ban rep is FANTASTIC! We see him or hear from him at least once per week. He is very on the ball & bends over backwards for us. lovely bloke who will treat us like real people too! (not just an account!) *Applause for Rick in Melbourne*

[Judy Canty]

you all are getting what you deserve!

:cheers::cheers::cheers:

+ many!!

[DragonLensmanWV]

[MarySue]

I have to say, our Ray Ban rep is FANTASTIC! ,,,, *Applause for Rick in Melbourne*

Australian reps will always be better than the yankee versions, but not as good as the Kiwi versions!