Learned the hard way today that on the 27th of September VSP started to allow full frame benefit coverage on Maui Jim and Oakley frames. Had a jerky pt argue with me earlier in the month that it was "unfair" that he could only use his WFA amount towards the frames he chose. He called today and smugly informed me that he had called VSP and they had told him they didn't understand why we wouldn't let him use his full frame benefits. My manager called VSP and that's when we found out about the switch. She then called the pt and told him he had only been "right" since the 27th. He just bought his Oakleys from me a moment ago saying, "I'm glad I was around to help you figure out everything". Bite me. You too VSP, for making me look stupid.
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