How can I politely tell my patients that I will not take and give out a PD directly to them?
I don't work in a state where this is part of the Rx; my optometrist doesn't measure for it; therefore, I would have to waste my time taking a PD on a patient who is not purchasing anything and still expecting to use my services. I'm not down with that, and I am completely against online glasses (especially as my store services 90% presbyopes)
I haven't had a patient come in and directly ask for PD and get snippy since I worked at ***, but I know it will come soon.
At my current shop, I've written out rxes for a few pts who asked "is my pupil space measurement on there?" (or some such question) and I always say "no, it isn't a part of the od's prescription; any qualified optician will take that measurement when you order glasses *big smile*" and no one has argued -- *yet*. My position is slightly more difficult at my new shop, because while I don't work for the OD, I am capable to release/write out Rxes from the chart.
So how do I tell the pts who will inevitably come in, tell me they are ordering online glasses, and demand a PD: "no, I will not give that to you, I feel it is ethically inappropriate" --without sounding like a huge b**ch?
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