Originally Posted by
kdavenport
About a year ago Costa went to having 2 "authorized" labs for rx work, Pesch and Optiks. At the time they continued to sell frame only's so we could send them on to our normal lab. They will now only send frames to the authorized labs. I undersand their reasons...being contol control and ensuring the customer is getting a Costa KBCO lens and not a cheaper imitation. Costa is als promoting the "Costa Rx genuine authenticity card"
My lab of choice uses kbco lens, gives us a one time no questions asked remake and a year scratch warranty at very good prices. The heartburn I have is with the "authorized" labs. I've seen Pesch's work and was not pleased with it. Optiks is has good work but is more expensive, provides no scratch warranty and charges 50% on any remakes.
So the question becomes from a customer perspective how important is the "card" versus a lower price and scratch warranty?
Thanks for all input
Kdavenport
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