I need to vent! A pt who had an exam with us,who is a previous pt of ours went to a big box chain to get his glasses. He came to us not being able to read through his progressives. Due to the narrow pd the markings were not visible when the lens was cut. Soooo I had to call the other optical,come to find out he is in a Natural. The MPH is 18mm, after dotting up lenses I discover he is fit at 15mm giving him next to no reading area. So the pt wanted me to call the chain and explain the situation. I understand that considering he really wasnt sure he would explain things properly. I asked for the manager,since this is the second time he brought these glasses to us. He was told by the chain that we did not make the glasses strong enough.
The "so called"manager of the big box called me snotty and told me to act like a professional after I sternly explained the MFH of Natural is 18 and he was fit at 15., and I was sending the pt back his way. I am sooooo sick of uneducated people calling themselves opticians and then getting rude with someone who calls them on it!!!!!!
MYquestion is do any of you get in touch with other opticians from other opticals when you know a mistake has been made and they are giving the pt the runaround.
THANX FOR READING MY RANT I FEEL BETTER NOW
JAMIE
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