Hello JuliAnne,
Welcome to Optiboard! : )
Hmmm...
There are lots are parameters to consider, we could PM on the actual details: Rx, job (traced or not traced), lab, invoice number, ect... I am not a processing expert, however, it could be a processing/lab issue.
At a glance, here are some considerations/questions from the technical dept:
Hope it helps:
1. We need to know what the thin edge is.
2. If the top and bottom of the lens is balanced. It could be that the outside edge is thin but the prism thinning is giving too much base down.
3. Depending on what LMS is being used it could be a LMS issue as they may be sending too much base down.
4. It also could have to do with frame selection if the plus is high with the add and the frame is narrow the edge will be thick both top and bottom.
5. Also if the lenses were ordered using a trace or with box measurements.
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