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Thread: What would you say to a customer when

  1. #26
    Master OptiBoarder AngeHamm's Avatar
    Join Date
    Apr 2010
    Richmond, VA
    Optical Retail
    Quote Originally Posted by Michael I. Davis View Post
    Only 154 pairs of the orders were received.
    I laughed out loud at this. I have unclaimed eyewear going back 10 years in my lab.
    I'm Andrew Hamm and I approve this message.

  2. #27
    Master OptiBoarder
    Join Date
    Aug 2020
    Dispensing Optician
    Quote Originally Posted by Michael I. Davis View Post
    When it comes to buying eyeglasses online, according to a recent study by the American Optometric Association. Conducted in 2014 with the Optical Laboratories Association and The Vision Council, the study discovered an alarming rate of problems with prescription compliance and impact resistance. Nearly half of the eyeglasses (44.8 percent) had incorrect prescriptions or safety issues.

    Researchers had 10 individuals order two pairs of glasses, including pairs for both adults and children, from each of 10 of the most popular online optical vendors. In all 200 pairs were ordered, with frame styles chosen in the midrange options for each vendor, in varying frame materials, lens styles and prescriptions.

    Only 154 pairs of the orders were received. The study then analyzed lenses, including measurement of sphere power, cylinder power and axis, add power (if specified), separation of distance of optical centers and center thickness.

    Several pairs were delivered incorrectly such as single vision instead of bifocals or lens treatments were added or omitted. Nearly three out of 10 (29 percent) pairs had at least one lens that failed to meet the required prescription, a problem typically found and corrected when ordered through and delivered by an optometrist. Nearly one-fourth (23 percent) of the lenses failed impact resistance testing, which highlights a major safety issue. Children's glasses performed even worse, with 29 percent failing impact testing.

  3. #28
    OptiBoard Apprentice
    Join Date
    Oct 2018
    Dispensing Optician
    Reducio Ad Absurdium. I would ask why are they so expensive? $25? You can get them for $6 complete online. I wouldn't pay $25. Even better, just keep your old glasses. That costs zero. Now are you looking for the cheapest glasses or the best glasses?

  4. #29
    Join Date
    Mar 2007
    Dispensing Optician
    "I'd charge less too if I didn't have to put up with your bullsh** face to face."
    Oops, did I say that out loud?

    Seriously, "I'll match their prices, when they match my quality." And yes I am willing to explain the quality differences.

    I believe the study referred to was done by one of the optometry colleges.

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