This week we lost 3 patients who were denied their "money back" on glasses that they were not happy with. The first was a lady who got her prescription here but went to Costco to get the glasses. The second and third cases were people who could not adapt to progressives and did not want to try SV or bifocals. In the last two cases we gave them 80% of their money back. In all three cases the patients left angry. I realize that losing long time patients for small amounts of money is not a winning proposition, but I too am stubborn and hate being taken advantage of.
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