So I know you have all had them, you know exactly who I'm talking about. The people that come in with mangled glasses and blame you the optician for "selling" them "crappy" glasses. This morning I had a patient come in with a semi rimless pair of frames with one lens popped out. She sat them down on the table and instantly began to point the finger at me. She said "I cannot believe you sold me these junky glasses, the damn lens popped out and I told you that was my main reason in purchasing new ones." I picked the frame up and it both temples as well as the nose pad were COVERED and caked with dirt. Not gunk but actual dirt. I looked at her and said, well lets figure this out ma'am, did something happen to these that could have possibly put force on the lens to make it fall out? She looked me right in the eyes and said, "NO what happened to them is that you sold me junk." I do not and will not argue with a patient. (after all I'm not married to them) I repaired them as best as I could, the AR was completely obliterated and I decided that rather than have her go into an all out panic I would just put in a warrenty re-order to Davis (they owe me one anyway) How on Earth are we supposed to professionally deal with people that obviously do horrible things to their glasses and then expect us to just believe them as well as take the blame? Any suggestions? I know she dropped them and probably stepped on them as well, but I do not want to cause more of a scene. Anyone? Someone?
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