I still can't figure out what tell patients when they want to go to Costco for their glasses....
If patients want to go to Lenscrafters.... we tell them their prices are super high and their service is aweful (I know this b/c I used to be a doc there)....
If patients want to go to Walmart.... we tell them their prices are comparable.... but their eyewear is junk (again, I used to be a doc here too)....
What can you say about Costco? They can get single vision plastic lenses for $30.... They can get Dior's for $100 (whether their discountinued is another topic...).... they have an excellent return policy, pretty much return anything... anytime....
What do you do?????
The reason I ask is I had a patient today who was very honest with me when he told me he purchased a pair of prescription rayban polarized sunglasses at Costco. He thanked me for showing him the benefits of polarized sunglasses on his last exam a year ago. I went ballistic. But stayed cool.
At the conclusion of today's exam, he used his insurance (VSP) to order a new pair of general eyeglasses, but said he'll take his prescription to Costco to get a secondary back-up pair. We showed him our value package (lens and frame for $95) and we offered him 30% off any complete pair of eyewear in the showroom. But he still wanted to take his prescription to Costco to get a back-up pair. :angry: :angry: :angry: :angry: :angry: :angry: :angry: :angry: :angry: :angry:
What to do?????
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