Location:
Central Massachusetts (Worcester)
Position Purpose:
Responsible for the overall management and coordination of Optical Division, including the day-to-day operations, financial, billing, collections, pricing, strategy development, marketing, customer service activities, team building, information systems, etc. Manages the day-to-day activities of departmental employees, programs and other related duties. Ensures that Optical Division operates in an efficient and cost-effective manner. Builds and maintains customer satisfaction and loyalty. Develops a variety of customer services standards and programs. Identifies and overcomes barriers to achieve tasks. Develops corrective action plans as required.
Position Qualifications:
Bachelor's degree in Business Administration, Finance or related field and three to five year's relevant experience. Current Massachusetts Registered Dispensing Optician license. Excellent management and supervisory skills. Excellent customer service skills. Demonstrated knowledge of healthcare business process. Thorough knowledge of optical billing requirements and coverage guidelines for local, state and national payors. Thorough knowledge of optical claims/accounts receivable/collections processing and management. Demonstrated knowledge of optical information systems. Demonstrated knowledge of financial management including financial performance improvement, budgeting, financial analysis and planning. Excellent leadership, interpersonal, organizational and communication skills.
Company: Fallon ClinicContact Name: Elizabeth RodriguezContact E-mail: elizabeth.rodriguez@fallonclinic.org
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