I need your advice on what you would do in this situation. A patient brought in his own frame and we did lenses only. A couple weeks later he brought them back and had scratced the lenses. We agreed to remake them. He did not leave his frame with us, we took the B and ED measurement which is on his RX form and that it is a POF. He came in today over a month after we called him to let him know his lenses are ready and he can either drop his frame off or he can schedule an appointment and we can cut them while he waits. He comes in and says "I have lenses that are ready", I knew he did not have an appointment to have them cut but was going to do just work him in since it is a holiday weekend coming up. I asked for his frame and he said "I left my frames with you" We never take a patient's own frame unless it's a drill mount. And if we had his frame, we would not have noted his B and ED measurement. Not only is he saying we owe him a new frame, we do not have the original lenses to send back for credit. These are REALLY expensive lenses, progressive, high index, AR, etc. He left in a huff when I said we did not have the frame and that he did not leave them. I called him and told him we will search the entire lab if he will do the same at his home and I'm sure they will turn up. He snapped at me that we had his frame and he isn't going to look for anything. I told him I would call him on Tuesday to see what he had come up with, he hung up on me. What would you do?:cheers:
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