Page 1 of 4 1234 LastLast
Results 1 to 25 of 81

Thread: Costco Optical = busy................

  1. #1
    Manuf. Lens Surface Treatments
    Join Date
    Aug 2002
    Location
    in Naples FL for the Winter months
    Occupation
    Other Optical Manufacturer or Vendor
    Posts
    23,240

    Blue Jumper Costco Optical = busy................

    Dropped in at the local Costco this morning. The store was very quite, plenty parking which is un-usual.

    On the way out I passed the optical department.....and surprise, There where 15 poeple waiting to be served, also very un-usual. I have never seen more than 2-3 customers there at any time.

    The large fancy optical store a block away was totally empty of customers.

    What makes Costco opticals tick these days ?
    Chris Ryser
    ________________________________________
    DLO. NA.IC.I.T.PO

    http://optochemicals.com............................. http://arcoatings.com

  2. #2
    Underemployed Genius Jacqui's Avatar
    Join Date
    Oct 2003
    Location
    Frostbite Falls, Mn.
    Occupation
    Optical Wholesale Lab (other positions)
    Posts
    7,417
    Quote Originally Posted by Chris Ryser View Post
    What makes Costco opticals tick these days ?
    The Economy
    Proud Member of the ABE Club!
    Don't feed the Beast...

  3. #3
    One of the worst people here
    Join Date
    Jan 2004
    Location
    Canada
    Occupation
    Other Eyecare-Related Field
    Posts
    8,331
    Quote Originally Posted by Chris Ryser View Post
    Dropped in at the local Costco this morning. The store was very quite, plenty parking which is un-usual.

    On the way out I passed the optical department.....and surprise, There where 15 poeple waiting to be served, also very un-usual. I have never seen more than 2-3 customers there at any time.

    The large fancy optical store a block away was totally empty of customers.

    What makes Costco opticals tick these days ?
    Maybe it was 15 people in line for complaints.

    Just kidding. Apparently, Costco tends to be a leader in the Chain type optical stores. It has a good formula for business and tends to be very consistent.

  4. #4
    ABOC-NCLEC tigerlilly's Avatar
    Join Date
    Apr 2008
    Location
    my computer
    Occupation
    Dispensing Optician
    Posts
    353
    Back to school. It's second only to Xmas with retailers, and opticals housed in larger retail outlets see a bounce from the high traffic out in the store.

  5. #5
    Ophthalmic Optician OptiBoard Gold Supporter
    Join Date
    Sep 2001
    Location
    USSA
    Occupation
    Dispensing Optician
    Posts
    12,589
    Quote Originally Posted by For-Life View Post
    Maybe it was 15 people in line for complaints.
    15 people in line? Hmm....maybe they're understaffed. And you said the parking lot wasn't very crowded? Maybe a staff meeting?


    Nah, I think for-Life was right....:D
    Ophthalmic Optician, Society to Advance Opticianry

  6. #6
    Optician Extraordinaire
    Join Date
    Jun 2005
    Location
    Somewhere warm
    Occupation
    Dispensing Optician
    Posts
    3,126
    I've noticed business picking up, too. We are usually busy in August.

  7. #7
    One of the worst people here
    Join Date
    Jan 2004
    Location
    Canada
    Occupation
    Other Eyecare-Related Field
    Posts
    8,331
    My former business sold 15 pairs of Drivewear Image with backside AR last month. Shows that it is not just the cheap guys that are doing the business.

  8. #8
    Master OptiBoarder
    Join Date
    Oct 2004
    Location
    Down in a hole!
    Occupation
    Dispensing Optician
    Posts
    13,045
    Quote Originally Posted by For-Life View Post
    My former business sold 15 pairs of Drivewear Image with backside AR last month. Shows that it is not just the cheap guys that are doing the business.

    :cheers:

  9. #9
    OptiBoard Professional
    Join Date
    Jan 2007
    Location
    Minnesota
    Occupation
    Other Eyecare-Related Field
    Posts
    179
    Hopefully the 15 people in line will get tired of waiting and go to the office down the street to get faster service.

  10. #10
    Master OptiBoarder
    Join Date
    Apr 2006
    Location
    NA
    Occupation
    Dispensing Optician
    Posts
    1,255
    Is it true (I remember reading this in a Consumer Report) that costco has a policy to only hire certified Opticians? I'm not sure if that means no apprentices, only licsensed, or just ABO, or what....but the CR on glasses a year or two back gave Costco major props for service and product quality. To be honest with you, I'm much happier selling to the people who are more "good vision" oriented than "how much?"

  11. #11
    One of the worst people here
    Join Date
    Jan 2004
    Location
    Canada
    Occupation
    Other Eyecare-Related Field
    Posts
    8,331
    I do not have a Costco in town, but if I did it is the one that I believe would be the biggest challenge to the business. The main reason why, is through my understanding, it will not sell junk and has good prices. Its consistency is above Wal-Mart and Lenscrafters.

    This is why we have gone another direction. It is all about differentiation, which Costco will not go after (because it is low price). This is also why I will not cheap myself down during economic downturns.

  12. #12
    OptiBoard Professional Jamelina's Avatar
    Join Date
    Mar 2008
    Location
    Seattle
    Occupation
    Dispensing Optician
    Posts
    122
    Quote Originally Posted by Johns View Post
    15 people in line? Hmm....maybe they're understaffed. And you said the parking lot wasn't very crowded? Maybe a staff meeting?


    Nah, I think for-Life was right....:D

    Understaffed is right. I used to work for them until they wouldn't give us enough employees in the department. Two opticians on a weekend especially is a challenge. We would constantly have 15 to 20 people waiting at a time and once you finally got to them they were mad they had to wait so long. Management claimed the budget for the department didn't allow for another full time employee. I'm just surprised they didn't take into account the amount of business they lost with people who didn't want to wait and would leave. Not to mention the half-hour lunches leaving one optician was great! :)

  13. #13
    Ophthalmic Optician OptiBoard Gold Supporter
    Join Date
    Sep 2001
    Location
    USSA
    Occupation
    Dispensing Optician
    Posts
    12,589
    Quote Originally Posted by Jamelina View Post
    Understaffed is right. I used to work for them until they wouldn't give us enough employees in the department. Two opticians on a weekend especially is a challenge. We would constantly have 15 to 20 people waiting at a time and once you finally got to them they were mad they had to wait so long. Management claimed the budget for the department didn't allow for another full time employee. I'm just surprised they didn't take into account the amount of business they lost with people who didn't want to wait and would leave. Not to mention the half-hour lunches leaving one optician was great! :)

    Hmm... so maybe we weren't that far off the mark!
    Ophthalmic Optician, Society to Advance Opticianry

  14. #14
    Manuf. Lens Surface Treatments
    Join Date
    Aug 2002
    Location
    in Naples FL for the Winter months
    Occupation
    Other Optical Manufacturer or Vendor
    Posts
    23,240

    Redhot Jumper

    Quote Originally Posted by Chris Ryser;August 2008

    Dropped in at the local Costco this morning. The store was very quiet, plenty parking which is unusual.

    What makes Costco opticals tick these days ?


    9 years after I made this original post, the parking lot is always full and you can find the best parking spaces close to the doors 1 hour after opening, when the first customers are coming out.

    CostcoWholesale Corporation,trading as Costco, is the largest American membership-only warehouse club.[4] As of 2015, Costco was the second largest retailer in the world after Walmart,[5] and as of 2016, Costco was theworld's largest retailer of choice andprime beef, organic foods, rotisserie chicken, and wine.[6]


    Costco'sworldwide headquarters are in Issaquah, Washington,but the company opened its first warehouse in nearby Seattle in 1983. Through mergers,Costco's corporate history dates back to 1976, when its former competitor Price Club was founded in San Diego, California.[7][8][9]

    As of 9 February 2017, Costcohas a total of 730 warehouses; In the
    United States (508), Canada (94), Mexico (37), United Kingdom (28), Japan (25), South Korea (13), Taiwan (13), Australia (8), Spain (2), Iceland (1) and one in France (1).[1][10]

    source:
    https://en.wikipedia.org/wiki/Costco

    Chris Ryser
    ________________________________________
    DLO. NA.IC.I.T.PO

    http://optochemicals.com............................. http://arcoatings.com

  15. #15
    Master OptiBoarder OptiBoard Gold Supporter
    OptiBoard Silver Supporter

    Join Date
    Mar 2012
    Location
    Maryland
    Occupation
    Dispensing Optician
    Posts
    2,002
    For what it is worth, many if not most of my doctor's new patients or new clients of the optical shop are coming being ex-Costco optical consumers (either by seeing our reviews on Google or by word of mouth). Obviously Costco isn't hurting for losing their business, but when I fit them in my best house design they all say how much better it is here than at costco. I'll never sell one pair of glasses to everyone in my city like costco, but I hope to sell a lifetime of glasses to quite a few.

    Also Costco/Sams often only have one person on the floor, which causes backups. Price is so low and they have tons of discontinued "designer" frames so a lot of people try them out at least once.

  16. #16
    What's up? drk's Avatar
    Join Date
    Mar 2004
    Location
    Ohio
    Occupation
    Optometrist
    Posts
    7,695
    Costco = cult.

    You pay $50 and you get to feel like an "insider".

    Nope.

  17. #17
    OptiBoard Professional
    Join Date
    Apr 2014
    Location
    wisconsin
    Occupation
    Optometrist
    Posts
    154
    I've been an on and off member for the last 4 or 5 years. In that time, I've yet to see any Costco employee look good in their glasses. However, Costco did rate near independents in a consumer reports I read a while back. Maybe their employees don't shop there for glasses?

  18. #18
    Master OptiBoarder
    Join Date
    Feb 2013
    Location
    PA
    Occupation
    Dispensing Optician
    Posts
    1,161
    Can you believe my mother just bought a pair of glasses at Costco????? I usually get her glasses at cost from a friend that owns a wholesale lab, but she still went there this time. She heard from her friends that they are so much cheaper and she figured now that she is retired she has to watch her pennies. Good grief. Bad fit. I told her I would not adjust them. She got a crappy frame with crappy lenses. She paid about the same she paid for her silhouette frames and digital lenses I made for her last time. I swear it IS a cult. She and all her retiree friends are into "saving money." Ugh Face-palm.

  19. #19
    Master OptiBoarder rbaker's Avatar
    Join Date
    May 2000
    Location
    Gold Hill, OR
    Occupation
    Other Optical Manufacturer or Vendor
    Posts
    4,302
    Quote Originally Posted by mervinek View Post
    Can you believe my mother just bought a pair of glasses at Costco????? I usually get her glasses at cost from a friend that owns a wholesale lab, but she still went there this time. She heard from her friends that they are so much cheaper and she figured now that she is retired she has to watch her pennies. Good grief. Bad fit. I told her I would not adjust them. She got a crappy frame with crappy lenses. She paid about the same she paid for her silhouette frames and digital lenses I made for her last time. I swear it IS a cult. She and all her retiree friends are into "saving money." Ugh Face-palm.
    What a guy. The poor woman fed you, changed your diapers, clothed you and took care of you all those years and now that she is in here dotage you are too cheap to give her a pair of glasses out of your own pocket.

    "Honor thy father and thy mother!"

  20. #20
    OptiBoard Professional
    Join Date
    Apr 2014
    Location
    wisconsin
    Occupation
    Optometrist
    Posts
    154
    haha! you had that coming, mervinek. i was going to give you the benefit of the doubt. my mother doesn't accept no charge so I try to negotiate as low a fee as I can give.

    The membership thing does produce a "i must buy here" mentality. Amazon, sam's, costco, etc.

  21. #21
    Master OptiBoarder
    Join Date
    Feb 2013
    Location
    PA
    Occupation
    Dispensing Optician
    Posts
    1,161
    Quote Originally Posted by pknsbeans View Post
    haha! you had that coming, mervinek.

    The membership thing does produce a "i must buy here" mentality. Amazon, sam's, costco, etc.
    True... Although I have purchased several pairs for her without her knowing it. Not being the owner of the business limits me a little. I think in her case, it's not so much a "must buy here" mentality as it is peer pressure. Her friends tell her how much cheaper it is, so she has to do what they do. Insert eye roll here.

  22. #22
    OptiBoard Professional
    Join Date
    Apr 2014
    Location
    wisconsin
    Occupation
    Optometrist
    Posts
    154
    Every "club" is the same. You want all your friends to join to validate your decision.

  23. #23
    OptiBoard Professional
    Join Date
    Feb 2013
    Location
    SC
    Occupation
    Ophthalmic Technician
    Posts
    152
    That's it!! I am installing a 20-bird rotisserie oven next to the dispensing table this weekend...Those hens will be my new loss leader.

  24. #24
    Manuf. Lens Surface Treatments
    Join Date
    Aug 2002
    Location
    in Naples FL for the Winter months
    Occupation
    Other Optical Manufacturer or Vendor
    Posts
    23,240

    Blue Jumper Just came back from getting some items from Costco ........................

    Just came back from getting some items from Costco I forgot the other day and we needed badly.

    The optical department had no line ups whatsoever, but the parking lot was packed.

    The 20 cashes had lineups of 6 to 8 carts each. So business must be good. these days.
    Chris Ryser
    ________________________________________
    DLO. NA.IC.I.T.PO

    http://optochemicals.com............................. http://arcoatings.com

  25. #25
    What's up? drk's Avatar
    Join Date
    Mar 2004
    Location
    Ohio
    Occupation
    Optometrist
    Posts
    7,695
    They're all buying the Kool-Aid.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Anyone employed with Costco Optical??
    By smithaboc in forum General Optics and Eyecare Discussion Forum
    Replies: 8
    Last Post: 05-14-2009, 12:02 PM
  2. Optical manager, Ogden UT Costco
    By Nettie in forum The Job Board
    Replies: 0
    Last Post: 03-21-2008, 09:58 AM
  3. I've Been Really Busy Lately
    By Cindy K in forum General Optics and Eyecare Discussion Forum
    Replies: 9
    Last Post: 09-11-2007, 09:17 AM
  4. Optician Needed Costco Optical Brandon Florida
    By deeseyes in forum The Job Board
    Replies: 0
    Last Post: 07-20-2007, 08:45 AM
  5. Costco optical pricing
    By rolandclaur in forum General Optics and Eyecare Discussion Forum
    Replies: 11
    Last Post: 07-05-2005, 12:44 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
OptiBoard is proudly sponsored by:
Younger Optics and Vision Equipment