Hi all! I need your expert opinion on a recent situation.
Okay, so here we go…
I had a lady come in to purchase new eyewear last week. She hadn’t had her eyes checked in about three years so I recommended that she should get a new eye exam done. She agreed and off she went to the Optometrist office.
She got a full eye exam and paid in full ($110) After the exam she was directed to the dispensary, where she immediately asked for a copy of her prescription (not wanting to waste anyone’s time) The dispenser told her it wouldn’t be a problem but that there would be a $35 charge for it! The lady freaked, (understandably) and now wants to lodge a formal complaint to the college.
Has anyone been in this situation? Is this allowed, can an OD really pose an extra charge if the patient wants to purchase elsewhere? This just doesn’t seem right to me.
I appreciate any opinions you may have. In hopes that this thread won’t degenerate into OD’s vs. Opticians, like we’ve all seen in the past. :o
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