We had a real jerk come in today and when one of the opticians went to answer the phone he through a fit and started yelling. He called our owner and told him that the optician was on his cell phone on a personal phone call for 15 minutes. He was on the office phone for just a few minutes actually. We told him he could just take his RX and go somewhere else. Our owner took up for us and told him to hit the road. I was wondering if your bosses allows you to refuse to serve someone like that or is the customer always right? I'd like to hear your stories of people you refused if you are able to.