I know that this has been discussed on here, but I am not finding the threads. I am wondering about your return policies, both for non RX suns or readers, and on RX eyelasses. I know that most chains offer a 30 day money back guarantee, but I am more interested in what private office do.
Do you offer returns on non RX items? If so, how long does a patient have? Do you give a refund or exchange only?
Do you offer a refund on RX items? If so, on frames and lenses? Do you charge your cost for the lenses? What about if they cancel the next day, but the job has already been started?
What if a patient does not like the frame after they get them? Do you allow them to restyle? And what are your policies in regards to that?
Thanks for all of your help!!
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