Twice today customers have given me written Rxs, saying that their doctor said that there was no change from what they were wearing. But both were wearing 2.25 adds (engraved on the lenses, for crying out loud) and the doctors prescribed 2.00 adds. And the distance Rxs were different, too.
I always try to check the customer's old glasses, but often they don't bring them because they wear contacts when they're picking out new frames.
In the last few weeks I have had EIGHT doctor redos on progressives. One doctor wrote the Rx eye-for-eye. How did that happen? There is one MD who rarely gets it right on her first try; I dread getting her Rxs.
I have a highly respected one-person retail boutique and if I were as sloppy with my work as these doctors are, I'd be out of business. Yes, my labs are very generous in not charging me, but why should they pick up the cost? It is such an appalling waste of money, time, supplies. (One customer came back saying that his doctor said "It happens all the time--don't worry, she adds the cost of redos into her prices.") I had to restrain myself from writing him a really nasty note.
I've been in the business for 35 years and I've seen such a decline in the sense of responsibility that doctors have for the Rxs that they write. I know they're trying to see more patients to make up for their losses to insurance companies, but wouldn't you think they'd have more pride in their work? Why aren't they mortified when they've had more than one call from me about bad Rxs? And it's not just MDs; the eye-for-eye guy was an OD. He also reduced one patient's cyl from -3.00 to -.75 and was surprised that the patient couldn't see out of his new glasses.
Thanks for letting me rant. I suspect everyone is having the same problem.
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