View Poll Results: How do you prefer to be approached by a new rep?

Voters
55. You may not vote on this poll
  • Walk-in

    18 32.73%
  • Mail brochure with card or letter

    6 10.91%
  • Phone call to set appt

    13 23.64%
  • Mail info w/ follow-up phone call

    14 25.45%
  • Don't bother me - EVER!

    5 9.09%
Multiple Choice Poll.
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Thread: Cold-calls

  1. #26
    Master OptiBoarder optigrrl's Avatar
    Join Date
    Feb 2005
    Location
    The surface of the sun on a rainy day
    Occupation
    Other Optical Manufacturer or Vendor
    Posts
    1,336
    Quote Originally Posted by chip anderson View Post
    Optigrrl: What do you think your "women" are selling?
    My women?

  2. #27
    OptiBoard Apprentice
    Join Date
    Nov 2019
    Location
    North America
    Occupation
    Dispensing Optician
    Posts
    39
    Very difficult to convince someone on the phone because you don’t know who they are, how the product looks like.

    Although I do prefer a heads up phone call a walk in is better to get a feel of the individual.

  3. #28
    OptiBoard Professional KrystleClear's Avatar
    Join Date
    Jun 2021
    Location
    Pennsylvania, USA
    Occupation
    Dispensing Optician
    Posts
    121
    I prefer reps make an appointment ahead of time. That way myself and my co-optician can arrange to both be present and we can schedule it during a slow time. Otherwise, we have a rep pulling out frame trays and taking up space and patients still coming in needing adjustments, repairs, and wanting to pick out frames. We only have one dispensing area and a island table that is also a frame display, so we don't have the space to multi-task like that, and we only have one optician working at a time. I like us both to make decisions on what frames we bring in.
    Krystle

  4. #29
    OptiBoard Professional
    Join Date
    Aug 2020
    Location
    Earth
    Occupation
    Dispensing Optician
    Posts
    148
    It feels like if you give reps an inch they take a mile. I like to be in control of the situation, always make an appointment to come see us. We also don't let them run our boards, we have an exact amount of each brand we want and we stick to it. So when a rep comes in after they check our stock we tell them exactly how many we need. Just makes it easier...

  5. #30
    Master OptiBoarder
    Join Date
    Feb 2013
    Location
    PA
    Occupation
    Dispensing Optician
    Posts
    1,422
    We do board allocation here. It works quite well and reps don't take over. A new rep stopping by is ok if only to drop off their card or paper information. I tell them if I'm interested we will contact them to schedule an appointment. We do everything by appointment. I was quite angry with a new rep with an unknown company that came in while I was working with a patient and wouldn't take no for an answer and proceeded to open trays on our counter while I was working! Kicked her out and said not to come back. My patients get the priority. Some reps are awesome and worth their weight in gold... others just pain suck.

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