bbatts posed the question ( ) “what do you look for in a lab?” How about turning it upside-down. What does a lab look for in a customer? For example:
should the lab provide basic education/training?
always accept total responsibility for redo’s?
when do you think a lab is justified in “firing” an account?
I’ve been there – done that and it engendered many a love/hate relationship with my customers. I loved dealing with those accounts who knew their cookies and absolutely detested dealing with the “merchant” eye care providers with their untrained help.

I have been retired for a while now and it seems that things have changed. What’s going on?