I saw this posting over on the Job Board, and was trying to figure out what the position is for (I never know when I might need a job).
Does Essilor have 3rd party plans that they administer ? Is anyone familiar with this?
Just wondering...
Vision Care Plan Specialist NEEDED-Essilor
Essilor of America, Inc. (Essilor), is the leading manufacturer and wholesaler of prescription lenses in the United States. Through its subsidiary, Essilor Laboratories of America, Inc., (Essilor Laboratories), Essilor owns the largest and most comprehensive optical laboratory network in the United States. Essilor of America, Inc. (Essilor) is a subsidiary of Paris-based Essilor International, S.A., a publicly held company traded on the Euronext Paris stock exchange (Reuters: ESSI.PA).
Three key factors – research, product innovation and service to the eye-care professional – distinguish Essilor from its competitors and characterize Essilor as the world leader in ophthalmic optics. Essilor is committed to the research and development of innovative products, and the company continues to set new standards within the industry. Essilor International is the Official Worldwide Supplier of Ophthalmic Lenses to Special Olympics-Lions Club International Opening Eyes Program.
We currently have a Vision Care Plan Specialist career opportunity at our Dallas, TX location.
POSITION PURPOSE:
The Plan Specialist is responsible for ensuring all operational questions regarding each VCP plan assigned within his or her responsibility are answered in a timely, positive and professional manner. The plan specialist is the front-line contact for the Essilor sales forces, Essilor laboratories customer service and the manage care customers’ operational teams (VCP) for plan-specific questions.
PRIMARY RESPONSIBILITIES:
· Maintain clear understanding of the specific business arrangements for assigned VCP, including but not limited to lab network designation, billing, discounts, rebates, benefit designs, Essilor product inclusions or exclusions, provider network arrangement and reimbursement and key employer set ups, if any.
· Develop and present training material to educate Customer Service teams across all labs in using IHMS processes and systems to drive superior customer (Vision Care Plan) satisfaction (utilizing Custom worksheets/reports, SalesForce.com)
· Provide both internal and external customers with the highest level in customer care.
· Research issues independently, using a variety of complex tools (Optifacts, Eyefinity, SalesForce.com and Vision Web).
· Manage updates of IHMS Provider Database using internal and external data sources. Work in partnership with IT team to troubleshoot account status issues.
· Process Vision Web “Add a supplier” ECP’s requests when needed for specific VCP plans
· Understand Essilor’s business relationship with each assigned VCP and describe / explain it in a different ways depending on each type of audience (ELOA, IDD, BRAND, VCP).
· Process all requests in a courteous, efficient and timely manner.
· Properly document customer complaints and concerns immediately and drive satisfactory resolution.
· Communicate and work effectively with IHMS team to escalate any issue affecting customer satisfaction, when needed.
· Provide practical assistance in training of newly hired Regional Plan Specialists.
· Regularly attend and participate in team meetings and joint customer service calls
· Demonstrate 100% follow through in every commitment.
· Escalate unresolved or urgent business issues to ensure proper attention or preempt potential adverse relationships.
· Other duties as directed by Manager.
EDUCATION AND QUALIFICATIONS:
· College degree or equivalent preferred.
· Ophthalmic industry or healthcare experience required. Managed Care experience is a plus.
· Minimum of two years of customer service or sales experience.
· Must be articulate, a good listener with excellent command of the English language in both written and oral forms.
· Ability to provide a welcoming, positive experience for internal and external customers via regular inbound and outbound phone contact.
· Ability to identify and meet customers’ needs and requirements.
· Demonstrated excellence in organization and time management skills. Able to perform multiple tasks efficiently.
· Adaptable to changing priorities and ability to work effectively with short deadlines.
· Must be hardworking, a self-starter and a problem solver.
· Proficient with MS Office.
· Work well with others in a spirit of cooperation and teamwork.
· Dedicated to providing excellent customer care.
· Commitment to company values, continuous self improvement and learning.
If you are interested in applying for this position please visit our website:
http://www.prohire.com/candidates/default.cfm?szWID=10099&szCID=45447 or www.essilorusa.com .
As the worldwide leader in the ophthalmic industry, we are dedicated to growing our business and enhancing our customers’ quality of life.
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