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Thread: Past Optimeyes Users

  1. #1
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    Past Optimeyes Users

    Help. Anyone have a problem converting from Optimeyes to a new software. I am having problems with the Optimeyes Key. I have installed a PCI parallel card on my new computer and inserted the Optimeyes Key. However, when starting the software, it doesn't recognize the key is in. Does anyone know of any configurations with Optimeyes that would work. I don't know what else to do.

    Thanks,

    Penny

  2. #2
    Bad address email on file Liquid_Software's Avatar
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    Have you tried contacting the Omptimeyes support line. They should be able to assist in getting your software back up and running again.

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    Optimeyes

    The company is out of business, but thanks.

  4. #4
    Bad address email on file Liquid_Software's Avatar
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    Your new software provider should be able to convert the database still though.

  5. #5
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    They can only convert pt demographics and PD, no old orders or inventory.

  6. #6
    Bad address email on file Liquid_Software's Avatar
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    That could definitely be a problem, the good news is they are able to get your PT demographics, the bad news is you will probably have to use paper for your old orders and will have to re-enter your entire inventory by hand.

    Is there any particular reason they are not able to export your old orders and inventory?

  7. #7
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    They said they have had problems with Optimeyes crashing and the data would not be reliable. They said because of that fact it would take them too long and the cost would be too high.

  8. #8
    Bad address email on file Liquid_Software's Avatar
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    What is the cost of you not having access to that data, I think you should calculate the man hours of re-entering your inventory and compare that to the cost of them exporting the data.

    Also when did Optimeyes go out of business they are a pretty young company, I think they are only 2 years old. And did they notify you before going out of business?

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    I plan on buying a scanner so that should cut down on input time. I have had Optimeyes for 9 years.

  10. #10
    Bad address email on file Liquid_Software's Avatar
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    Oh wow I had no Idea that they had been around that long, their main number still seems to go to a voice messaging service, you should leave a message and maybe someone will call you back and help you out. I believe that any software company whether in business or not would want to help out a former customer.

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    When I call the main number I get a message that the number has been disconnected. I am calling 781-863-0001. Do you know of a different number?

  12. #12
    Bad address email on file Liquid_Software's Avatar
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    When I call that number I get a message about verizon messaging and it says to leave a message redial the number. I tried redialing the number but it does not work.

  13. #13
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    Thanks for trying

  14. #14
    Bad address email on file Liquid_Software's Avatar
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    No Problem, sorry I could not be of more assistance. I tried to look up a number for the parent company McIntosh & Meltz but could not find anything.

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    Wave

    Do you have the Optimeyes install disk? If so I may be able to help you! Send me a message if you have the disk.

  16. #16
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    Optimeyes

    Hello,

    I sent you an email, but also thought I'd reply to this link. I do have the program on CD. Any help would be appreciated.

    Thanks,

    Penny

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    Penny, do you know what type of files your orders and inventory are? Are they .dbf or what? Do you know what the underlying database was that optimeyes used? If you could send me a file, I might be able to help.

    Bill Belanger
    Tracker Systems

  18. #18
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    I think 4D.

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