I as just speaking with a former colleague at my former gig - I was there for three years and have been gone just over a year. At the time there was a optician (I use that term loosely) who, when I left, was preparing to take the ABO for the seventh time - he'd failed all previous attempts by at least 10 percentage points. He's taking it again this May for the 9th time - I'm at a complete loss.
One, how do you not pass the test after 8 attempts? It's 125 points multiple guess for cripes sake - you need a score of 70% (88 correct) to pass. Two, why would an employer keep someone like this around?
I know the answer to question two - he's a selling machine. Never mind he usually had (and as I understand it still has) the highest error/remake rate in the company (7 locations and 25 optician). But he brings in the $$$ - I guess that means more than patient happiness and customer service. He's one of those frame stylists (can't bring myself to call him an optician) that would come back to the lab and constantly ask us what the minimum seg ht was on a given PAL (we were and they still are a authorized Varilux mini-lab so all they sold were Varilux products - not hard to remember two numbers) - and then the order would come back 2mm lower than the minimum...??? Of course it was a remake. I still remember the Ellipse he sold at 9mm high...I was called out from the lab to help him troubleshoot the problem. I didn't need to be called out - I already knew what the problem was - the pretender calling himself an optician.
And we wonder why our profession/trade is never taken seriously by patients...:shiner:
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