Please tell me that I'm not the only one that has had a patient tell them that they have "immaculate generation". I had to turn my back to the poor woman to stifle the giggle.
Please tell me that I'm not the only one that has had a patient tell them that they have "immaculate generation". I had to turn my back to the poor woman to stifle the giggle.
Pt brings me a metal frame explaining that they are too tight. As I'm making my adjustments he tells me that I "need to first put them in the fire". He wasn't kidding. That's a first for me!
Sorry if this is ill suited to this thread but I wanted to share.
Just when you think you've heard it all...
A pt today was bragging to me how she gets more than 30 wears out of her planned replacement contact lenses. She said after about 25 days when they get "all gunky" she just washes them with Johnson's baby shampoo (the No tears formula of course) then soaks overnight them like normal. That was a new one for me! :)
Last edited by opty4062; 01-07-2013 at 07:55 PM. Reason: kin't spel
I first moved to the South three years ago and I was mystified when a woman came in asking if I sold glassed that came with "medicine" in them. I had to ask another optician what the heck she was talking about.
Another favorite moment....an office I once worked at was next to a dentist office. A gal walked in and asked if we had any samples of floss even though she was surrounded by eyewear then proceeded to try to schedule a cleaning.
@Kallen, welcome to the south, brother. At least once a month we deal with "the medicine ran out of my glasses" story. Bless their hearts. :)
~N
"The sands of time have already begun to pour against you.." ~Aaron D Yates
Older woman comes into the shop, walker and all. I ran up to help.
"Good morning, how can I help you?"
"I need new teeth"
"But I only do eyes"
"But I need teeth"
"........c'mon over and have a seat, I'll get the phone book"
We sat down, I found a dentist right down the street, she shuffled out and that's the end of my story.
A mom brought her daughter (about 4 yrs old) in for an exam and found out she needed correction for her +4.00 RX. The daughter had never worn glasses before and was loath to even try any frames on. After finally picking some out, we made the glasses and fitted them to the little girl who took them off as soon as we were done. We get a call about a week later from the very distressed mother.
"My daughter won't wear her glasses and I think it's because she can't see out of them! My son who wears glasses tried them on and he can't see through them, and then I looked through the lenses and I couldn't see either! We need to fix her prescription or I want a refund!"
Even though in my head I was thinking, "well duh you can't see through her glasses!" I told her I would pull their records and see what I could find out. When I compared the RX's, the mom doesn't need correction, and the son's RX is a -2.00 sph! When I explained why she wouldn't be able to see out of her daughter's lenses and that the strong RX was actually correct, she seemed to calm down. For those of you that are curious, we did eventually get the little girl to wear her glasses and she loves them now. Happy ending!
One of the most difficult fits I've ever done was on twin one year old girls. After going horse explaining why the girls needed plastic frames made specifically for tiny little heads, the mother refused to get anything other than metal frames because she didn't want the girls suffering later on in life because they were teased because of their glasses.
How about the poop in their diapers? How was that working for them? It was the worst fit ever, and after weeks of back and forth, she decided on frames that were more suited for a seven year old, and of course, they didn't fit well. The straw that finally broke the camel's back, was as they were leaving after the dispense, the girls' doctor came out to see the kids, and then lectured me on how the frames didn't fit very well, blah blah. AFter the mother left, I explained the situation to the doctor, who then appologized for making me look like an idiot in front of the patient. I was very happy to wash my hands of that job.
Genuine ignorance doesn't faze me. Like you, I don't mind explaining the difference between plus and minus lenses. I'm also quite capable of going into lecture mode... AKA "bore the carp out of them until they say thanks, goodbye." It's a tedious skill, but can be useful.
Here we go: Woman comes in for her glasses and BEFORE I EVEN GET THEM OUT OF THE CASE, she asks her stupid question:
"What if I don't like them?"
"In that case, you would definitely want to go back to your doctor to confirm that the prescription is correct."
"No, I don't mean that. I mean what if I just don't like them? Can I get a refund??"
Gah. Fortunately, she paid with Flex. I pretended to be stymied by the question and asked her to use her cell phone to confirm from Flex if her account would be credited. It took ages (patience, patience...) but Flex finally did tell her that NO her account would not be credited due to the expiration date. Checkmate.
She decided she liked them.
Is there to much add power in these, or is it really that big?
Can't your office just buy the D&G frame that I want from another optical shop? That way I could use my vision insurance here.
Ginny
Had mother who was devastated that her 8 year old perfect child needed glasses. She called up the day after pick up. She was screaming that the glasses were the worst workmanship of any product she had ever seen in her entire life!
OK princess, I’ll bite, “What’s wrong with them?”
“The edge thickness of the lenses is different at different points around the frame.”
Tried to explain to her that most glasses are like that. If uniform edge thickness was the priority, her perfect child would have to have a spherical OU Rx, with a perfectly round frame and the frame PD would have to match perfect child’s PD. Or we could do planos in the current frame. Your choice.
She didn’t believe me and I finally suggested that she look at several pairs of prescription glasses and see for herself. She wanted to talk to the prescribing doctor and I told her that I would have him call her. He just looked at me in disbelief and shook his head when I gave him the message.
One of my patients this morning asked me to adjust her glasses so they would stay in place when she wore them on top of her head. I told her we would need to put a prosthetic nose up there for that to work.
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