Originally Posted by
hip chic
QDO1
Both the prescription the patient presented me with two years ago and the prescription she gave me 2 months ago, had no indication of vertex distance. Only after she had problems with her new prescription and returned to the Dr. did he write something about the vertex distance (i.e. "please remake to accomodate new vertex distance").
When the patient came in with her new (remake) prescription, I accepted it with a smile and told her I would gladly remake her new lenses. I, agree, that the worst thing a practiioner can do is put the patient in the middle.
On the other hand, I think the Dr's comments were dishonest (as the changes he made were not only due to the vertex distance) and unprofessional. It irritates me (in this business and in life in general) when people feel they have to blame someone or something for everything that goes wrong. Quite honestly, in this case, I don't even blame the Dr. for the prescription change. Perhaps the patient had a cold, was tired, stressed out. Or maybe the Dr. heard 1 instead of 2 somewhere along the way..who knows...and who cares...the most important thing is that the customer get her correct prescription and I think this can happen without laying blame. Rant over. And back to my comment/question of how would you handle this with the Dr (whom I actually have a LOT of respect for).
Thanks
hip chic
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