Performance management in the eyecare industry

[spilsburt]

Hi Guys, I would be interested in hearing about any eye professionals that are using performance management methods to help improve their business?

Regards

[QDO1]

what sort of performance?

financial?
patient satisfaction?
Clinical care?
...

[spilsburt]

Well all of it really - is there a set of performance standards(national/international) that you have to use?

[QDO1]

As you are in the UK why not speak to Sight care- they do practice benchmarking, and can organize mystry shopping etc..

[spilsburt]

sounds good, thank you.

[QDO1]

sounds good, thank you.

http://www.sightcare.co.uk/