Originally Posted by
jtart2
I'm an optometist. I performed an eye exam, contact lens evaluation, and dispensed rigid contact lenses to a patient about 5 months ago on a lady who wanted to come back in for a "re-check" because she had a problem with her contacts.
Whenever patients come to see me they fill out their information sheet and read my office policies.
One of my policies is that after 3 months from their eye exam date I charge $15 per office visit for contact lenses.
When this patient discovered she was going to have to pay a whopping $15 for a check up, she went ballistic. She arugued with my office manager, she called back to get a copy of her whole families records so she could go somewhere else, and showed her a** when she came to pick them up.
She had EyeMed, which paid for her whole exam, contacts, and evaluation 5 months ago (she paid nothing).
Does anyone believe my policies are wrong. If so, I'd like to hear why.
Thanks,
jtart2
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