Summer Help At Essilor?

**chip anderson** · 07-09-2005, 08:03 AM

In the last few weeks I have had a very high percentage of coating defects with Crizal Alize. This is still my favorite coating, but I see streaks, fingerprints, and foriegn matter under the coating material.
Yesterday, I had one job for the same woman with flaws in all four lenses. Three different kinds of flaws but all coating flaws.
Is Essilor just not able to keep up with the demand? Have they hired inexperienced Summer help? Found out the people from the village work cheaper? Moved the plant next door to Jack Daniels?

What?

**Jacqui** · 07-09-2005, 08:50 AM

Been hearing the same type of things up here

**Chris Ryser** · 07-09-2005, 12:00 PM

Originally Posted by chip anderson

In the last few weeks I have had a very high percentage of coating defects with Crizal Alize. This is still my favorite coating, but I see streaks, fingerprints, and foriegn matter under the coating material.
Yesterday, I had one job for the same woman with flaws in all four lenses. Three different kinds of flaws but all coating flaws.What?

I am glad to see above post. I was just about getting brainwahed by all the postings of how beautiful and wonderful these particular coatings were to 100%.

At least now I know that even the No 1 can make mistakes and does not have the eyes to see them. (= quality control)

Guess after all, nobody is perfect, not even No 1.

:D

**karen** · 07-09-2005, 05:08 PM

Chip, which facility do you use? We use Opticraft and get fairly good results. Having just installed our own AR unit (Zeiss) I can tell you it sure ain't hard to botch 'em up!!

**chip anderson** · 07-09-2005, 09:15 PM

Karen: Botchin em up is one thing. Letting them go to the retailer is another. Another even more horrible fault is my having so much confidence in my lab an thier coating labs that I didn't catch it. The customer (after dropping over a grand) caught it. Black marks for Essilor, Black marks for Cumberland Optical Labs. And a very, very black mark for Chip.

**ikon44** · 07-10-2005, 08:19 PM

murphys law strikes again;)

**Chris Ryser** · 07-11-2005, 04:00 AM

Originally Posted by ikon44

murphys law strikes again

I guess, even with big advertising the most perfect and best coating in the world.....................there are normal humans doing the job at the end. These humans are bound to error..............so your most perfect coating becomes a not so perfect one once in a while. Therefore the halo of sainthood for this particular product has been removed.

**Cherry Optical** · 07-11-2005, 09:50 AM

Originally Posted by chip anderson

Karen: Botchin em up is one thing. Letting them go to the retailer is another. Another even more horrible fault is my having so much confidence in my lab an thier coating labs that I didn't catch it. The customer (after dropping over a grand) caught it. Black marks for Essilor, Black marks for Cumberland Optical Labs. And a very, very black mark for Chip.

I would suggest trying an Indepedent Wholesale Lab.

Adam

**karen** · 07-11-2005, 09:43 PM

Originally Posted by Cherry Optical

I would suggest trying an Indepedent Wholesale Lab.

Adam

Well, we are one of those and have occasionally let something leave that shouldn't so that's no guarantee (although I DEFINTELY think everyone should use an independent wholesale lab :shiner: )

Chip darling, it's OK. I figure your patients know you know what you are doing and you are allowed an occasional mistake! (besides, I bet you're sexy in black!!)

**Pete Hanlin** · 07-12-2005, 10:20 AM

Karen: Botchin em up is one thing. Letting them go to the retailer is another. Another even more horrible fault is my having so much confidence in my lab an thier coating labs that I didn't catch it. The customer (after dropping over a grand) caught it. Black marks for Essilor, Black marks for Cumberland Optical Labs. And a very, very black mark for Chip.
Chip, I entirely agree- production glitches are a reality, but inspection glitches should not be. If you find no satisfying answers from your laboratory contact, please feel free to forward the lenses (or a description of the problem and the job number) to me, and I'll do what I can to get at the bottom of it.

I would suggest trying an Indepedent Wholesale Lab. Adam
Adam brings up a good point. Essilor has shared the Crizal technology with numerous of our independent laboratory partners in the form of EXT units- which allow the independent laboratory to produce Crizal and Crizal Alize, providing the ECP with choices regarding the sourcing of Crizal work.

I guess, even with big advertising the most perfect and best coating in the world.....................there are normal humans doing the job at the end. These humans are bound to error..............so your most perfect coating becomes a not so perfect one once in a while. Therefore the halo of sainthood for this particular product has been removed.
Pardon me, Chris- but when exactly did someone from Essilor pee on your cornflakes? Just let me know and I'll send them a nasty internal memo or something. I don't recall anyone here ever stating that Essilor- or any of its products- are perfect (or worthy of "sainthood"). As the former manager of MQ in the US, I can state with some authority that no product made by Essilor- or any other manufacturer- is "perfect." I can unequivocably state that Essilor's products had- on average- the best quality in pretty much all the testing conducted while I was managing MQ.

**Steve Machol** · 07-12-2005, 12:01 PM

Originally Posted by Pete Hanlin

Pardon me, Chris- but when exactly did someone from Essilor pee on your cornflakes?

I hate it when they do that! :D

[Thanks for the best laugh I've had all week. :) ]

**Chris Ryser** · 07-12-2005, 12:30 PM

Originally Posted by Pete Hanlin

Pardon me, Chris- but when exactly did someone from Essilor pee on your cornflakes?

Pete, I don't eat cornflakes.........prefer bacon and eggs and nobody from ESSILOR ever did it on them. Maybe I have to reformulate myself by stating that it was NOT directed towards ESSILOR but to some of the Optiboard members that have made numerous statements how much in deep open love they were with some of your products.

Originally Posted by Pete Hanlin

As the former manager of MQ in the US, I can state with some authority that no product made by Essilor- or any other manufacturer- is "perfect." I can unequivocably state that Essilor's products had- on average- the best quality in pretty much all the testing conducted while I was managing MQ.

Good statement to which you have my full support. I have personally alway's liked ESSILOR products and fully agree that nobody is perfect and we all make a glitch sometimes, that is what I said in my statement.

**Pete Hanlin** · 07-12-2005, 04:43 PM

Okay, just as long as we're all happy with each other. I can relate to how you feel about people who are over-enthusiastically in love with one product or another (whether it be ours or someone else's).

Enjoy the bacon and eggs (although I prefer sausage). :bbg: