I am sure most of you have seen the new Lenscrafter's ads telling people they can return their glasses if they don't like them.
What do you think of this? I wonder how many people are actually returning their glasses?
I have had 2 patients in the past month want to return their glasses! This has almost never happened before. Both were long term patients and they just didn't like them! One was a woman that went from a drill mount to a full darker thin metal frame. She looked great(and younger) in her new glassses but came in the NEXT day and wanted to return them. She didn't even want to give herself a chance to get used to them. Both of these patients had expensive progressives with AR, also.
We changed them, but not happily. We did it to make long term patients happy. Anyone else having this happen? I can't help but wonder if it is related to the new Lenscrafter's ad.
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