You do you handle a first time PAL patient if they're already discourage at dispense and after explaining it over and over again they take glasses home just to com back after not even 24 hours, giving up and not even giving you a chance to change into a FT, just wanting their money back. That happened to me about a week ago and it really hurt my feelings, she didn't trust in what I was explaining and didn't want to give me a chance to make it up to her and change into what she was in before and she was the one who inquired about PAL and was very excited in the first place. It still gets me upset and it's not so much the money but a trust issue to me. I have had patients in the past that needed a change of some kind, but I never had a patient like that, everybody else normally "loves" me and is very satisfied when I get done with them :-)
Le t me know what you have experienced with "unhappy" patients and how you took care of the problem, hope to learn from my mistakes and your experience.
Thanks,
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