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  1. Replies
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    This looks like a really cool set-up. My one...

    This looks like a really cool set-up.

    My one problem would be nulling the warranties... but I guess that is up top the patient.
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    642

    I always start with asking if they have gotten...

    I always start with asking if they have gotten glasses from my establishment before. If it is a returning patient, obviously they know the general price range (excluding first time PAL wearers!) and...
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    642

    If we have only discussed frames, I will offer to...

    If we have only discussed frames, I will offer to write it down or hold it for up to a week.

    If we moved on to lenses, I will also provide a quote or insurance print off of the frame and lens...
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    3,081

    I was told the change in formula has something to...

    I was told the change in formula has something to do with the polarizing molecules being shrunk- though I can't remember why that was supposed to matter...

    anyways- here's a thread y'all might be...
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    946

    Agreed. A quarter is hit or miss for a noticeable...

    Agreed. A quarter is hit or miss for a noticeable difference.

    Recently did 3 Rx changes for a lady that had gone back to her glasses from 2019 because none of the newer RXs were as good... then...
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    1,166

    It is always best to have physical samples of...

    It is always best to have physical samples of tints, mirrors, ARs, pretty much anything that can give the patient an idea of what they are asking for. That being said- I always describe tinting as...
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    1,244

    Thanks everyone for the outside perspective. I...

    Thanks everyone for the outside perspective. I needed fresh grey matter to help me take a step back.

    My turning point now, is do I want to get in contact with her doctor instead of just following...
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    1,244

    I Have a Challenging Patient

    Let me start off by saying, she is not a burden.

    This patient is one I inherited from a previous optician who is taking some time off due to burning out- normal case for me with this company....
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    1,616

    The other day I, a former surfacing lab manager,...

    The other day I, a former surfacing lab manager, sold a FT polar lens to fit in the patient's own frame- the Oakley SplitShot... which has a 64 eye and 71 ED.

    What was I thinking?? I would need...
  10. Replies
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    3,604

    Out of your control. When the problem is due to a...

    Out of your control. When the problem is due to a difficult Rx, I do try and set expectations for a longer time frame but other than that, if you've done your best to communicate with the patient and...
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    Almost 10 years ago now, I worked at Eyemart....

    Almost 10 years ago now, I worked at Eyemart. They did a good job of incentivizing and actually paying up. When they first introduced the option to outsource for digital PALs (opposed to the in...
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    Ah, that makes much more sense. We are still...

    Ah, that makes much more sense. We are still mostly conventional for SV as well. I can see how a doctor's recommendation makes all the difference for that upgrade.

    And as for brands- my only...
  13. Lateral move for sure- I find it strange any...

    Lateral move for sure- I find it strange any dealer would recommend such a baby step. Save up for a bigger upgrade if that is the route your optical is on. Otherwise, any SGX will get you by for your...
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    603

    I've used the Duo in the past but haven't needed...

    I've used the Duo in the past but haven't needed it recently. As a current PAL wearer, I didn't think of going that route because I didn't want to limit her range of vision. I will definitely keep...
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    603

    Insight on Mac Tel

    As an optician/ tech of an independent optical, I am not very educated on rare eye diseases, and therefore the BEST options for patients dealing with their limitations. I'd like to reach out to you...
  16. Thread: Trivex

    by Quince
    Replies
    10
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    941

    I think the specific problem has been Flat Tops....

    I think the specific problem has been Flat Tops. I'm guessing they were able to use SV blanks for your PAL orders. A blessing.
  17. Thread: Trivex

    by Quince
    Replies
    10
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    941

    Oh the dreaded Composite lens... yup just went...

    Oh the dreaded Composite lens... yup just went through 3 redos with this lens on a groove. It was my only option because of needing XtraActive on a flat top. It was a patient owned groove so there...
  18. Lol not symmetrical people, just lucky with well...

    Lol not symmetrical people, just lucky with well fit frames. I guess I've been fortunate that the patients let me fit the frame to the best of their ability and very few have insisted on awkward or...
  19. I'm hesitant to follow digital measurements for...

    I'm hesitant to follow digital measurements for segs- but if that is what your office has been doing an getting good results, it should be factored in. I have yet to set a seg more than 2 off and do...
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    I've recently delved back into Diablo. It's fun...

    I've recently delved back into Diablo. It's fun but tends to become tedious quickly, in my opinion. Therefore, I play in small doses.

    The Switch is fun. I've got friends who have it and it...
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    I absolutely agree- but have to ask, are you...

    I absolutely agree- but have to ask, are you still selling conventional lenses? We have switched out our good-better-best tiers to accommodate for the advances in technology and simply don't offer...
  22. Dang! Call me impressed!

    Dang! Call me impressed!
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    Thank you for clarifying! I apologize for the...

    Thank you for clarifying! I apologize for the misrepresentation. Once again, we couldn't be happier with our relationship with you guys! Keep up the good work.
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    Really beautiful!

    Really beautiful!
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    A couple years ago, I was swimming with my niece...

    A couple years ago, I was swimming with my niece and nephews in the local lake and we watched as an eagle swooped down to snag an eel and proceed to fly over us to perch in some pines across the...
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